عامر غضنفر, Back office operations

عامر غضنفر

Back office operations

ARY EXCHANGE COMPANY

البلد
الكويت - الفراوانية
التعليم
دبلوم, Anti money laundering and terrorist Financing
الخبرات
7 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 1 أشهر

Back office operations في ARY EXCHANGE COMPANY
  • الكويت - الفراوانية
  • يناير 2012 إلى يناير 2019

Assume overall responsibilities’ and manage day to day operations of the branch and ensure that all operations are carried out effectively & efficiently
Ensure that timely & quality services are rendered to all the customers of the branch.
Assist in developing operational strategies and plans related to branch
Review daily activities, reports & evaluate branch performance.
Ensure that branch achieves financial and operational goals.
Ensure that the book of accounts & records are maintained properly in the branch.
Perform other tasks as delegated by the Operations Head from time to time.
Expert in processing international bank transfer and other bank remittance and payments.

Customer Service Representative/Helpdesk:- في Olympia Operation Suite
  • الكويت - الكويت
  • فبراير 2015 إلى مايو 2016

Answering all inquiries about the service offered by the company through phone call and email.
 Attending to all tenants complain regarding the problem they encounter from their shops like electrical and technical problems.
 Achieve and maintain high customer satisfaction level.
 Recording all the tenants’ complain using CAFM software.
 Support the complex management in daily operation.
 Provide periodic visibilities report.

Branch Operations في UAE EXCHANGE CENTER W.L.L.
  • الكويت - الفراوانية
  • أكتوبر 2013 إلى ديسمبر 2014

Assume overall responsibilities’ and manage day to day operations of the branch and ensure that all operations are carried out effectively & efficiently
Ensure that timely & quality services are rendered to all the customers of the branch.
Assist in developing operational strategies and plans related to branch
Review daily activities, reports & evaluate branch performance.
Ensure that branch achieves financial and operational goals.
Ensure that the book of accounts & records are maintained properly in the branch.
Perform other tasks as delegated by the Operations Head from time to time.
Expert in processing international bank transfer and other bank remittance and payments.

الخلفية التعليمية

دبلوم, Anti money laundering and terrorist Financing
  • في American EUROPEAN Academy
  • يناير 2019

AML- TF

دبلوم, Combating Money Laundering and Terrorist Financing
  • في INSTITUATE OF BANKING STUDIES
  • ديسمبر 2012

Combating Money Laundering and Terrorist Financing

الثانوية العامة أو ما يعادلها, Commerce
  • في PAKISTAN SCHOOL & COLLEGE, KUWAIT
  • أغسطس 2010

Higher Secondary School Certificate Intermediate commerce

Specialties & Skills

Customer Service
Team Leadership
Management
Teamwork
Administration
CASHIER
Customer Service

اللغات

الأوردو
متمرّس
العربية
متوسط
الانجليزية
متوسط

الهوايات

  • Cricket