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Amir Mohammed, Restaurant Team Member (Customer Relations Focus)

Amir Mohammed

Restaurant Team Member (Customer Relations Focus)·Unit 16 Lounge,

Great Britain (UK)

High school or equivalent, Marketing Management

Work experience

Total years of experience: 1 years, 3 months

Restaurant Team Member (Customer Relations Focus)

December 2022 - January 2023

Unit 16 Lounge,

Sheffield, United Kingdom

December 2022 - January 2023

• Delivered high-quality customer service in a fast-paced hospitality
environment, improving customer satisfaction and repeat visits.
• Supported revenue growth through upselling premium menu items and
promotional offers.
• Resolved customer concerns professionally and efficiently, strengthening
customer retention and positive feedback.
• Collaborated with front-of-house teams to improve operational efficiency and
reduce customer wait times.
• Developed strong interpersonal and communication skills while handling
diverse international customers.
Company industry:
Catering, Food Service, & Restaurant

Social Media & Digital Marketing Coordinator

January 2020 - January 2021

Royal Park Lodge,

Pune, India •Hybrid

January 2020 - January 2021

• Managed social media engagement activities to increase brand awareness
and customer inquiries.
• Supported marketing campaigns and promotional activities to improve
customer acquisition and retention.
• Conducted market research and analyzed customer engagement trends to
support business growth strategies.
• Coordinated with management to improve customer experience based on
digital feedback and analytics.
• Assisted with online brand communication and content coordination across
social media platforms.
Company industry:
Hospitality & Accomodation

Education

University of Bradford

January 2023

January 2023

High school or equivalent, Marketing Management

United Kingdom

Sinhgad Institute of Management

January 2021

January 2021

Master's degree, Marketing

India

SIU

January 2019

January 2019

Bachelor's degree, Marketing

India

CBSE board

January 2013

January 2013

High school or equivalent, Science

Saudi Arabia

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MARKETING MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate

Languages

English
Beginner
Urdu
Beginner
Hindi
Beginner
Arabic
Beginner

Training and Certifications

Certifications
IELTS, TCS Certification, Ethical Research