Property Manager
Vierra Property Broker
Total years of experience :20 years, 10 Months
Property Manager Vierra Property Broker 1 May 2018 to Present
*Manage the Leasing and Property Administration of a large portfolio of apartments, villas and townhouses across several freehold communities in Dubai for local and international investors.
*Manage the complete Administrative process of leasing landlord’s property from sourcing the tenant, investigating tenant suitability, conducting move-in inspection, collecting client deposits & rental cheques.
*Manage the complete Vacating procedure of the Tenant from inspecting the apartment, coordinating repairs, facilitating return of tenant security deposit, ensuring final utility bills clearance, termination of Ejari.
*Conduct property viewings after listing the property for Rent as per Dubai Land Department listing procedures and advertise the property across prominent portals such as propertyfinder, dubizzle, bayut etc; Also use For Rent and Open House signages for villas as per community rules and regulations.
*Work with other Real Estate Agents and Relocation companies to Lease out Landlord properties.
*Work closely with Maintenance service providers & Facility Management companies get repair works and preventive maintenance done at the best rates for Landlords; follow up with Tenants for repair works and conduct post-maintenance inspection.
*Draft the unified Tenancy contract together with the additional Terms & Conditions which may need to be redrafted based on Tenant/Landlord requirements.
*Maintain a physical and cloud-based filing system to store Tenant and Landlord documents.
*Manage Lease, Tenant and Landlord information in Propspace Property Management system; currently in the process of automating the renewal letters, payment reminders, sms alerts etc.
*Ultimately ensure maximum occupancy and minimum overheads to maximize Landlord Return on Investments.
*Conducted an exhaustive process of collecting and transferring the company’s Tenant, Landlord and Lease data from Excel sheets, physical files, emails to Propspace Property Management system.
*Developed and Managed the complete Sales, Leasing & Property Management operations of the company’s 2nd office
*Managed Investment portfolio of clients and work closely with investors & landlords to maximize Roi.
*Have managed a maximum team size of 7 property consultants by monitoring monthly sales targets to generate maximum sales and rental revenues for the company, also provided broker mentoring and training.
*Managed a team of 3 support staff including Marketing and Administrative Assistants; for Sales Marketing and Leasing Administration.
*Have streamlined the Property Management business by developing property management procedures, management packages and agreements to service existing and new clients.
*Developed partnerships with service providers for Minor & Major maintenance works to service property management agreements.
*Actively manage the entire spectrum of Property Management activities for my client’s properties including leasing, administration, maintenance, follow ups, collections etc.
*Offered One-on-One Consultation sessions to clients to guide their decision-making process as an Investor or End user with the help of Real Estate tools such as Reidin & Property Monitor.
*Conducted Independent site and Property Inspections for overseas clients on the viability of potential investment opportunities.
*Worked closely with the digital marketing specialist for Lead Generation through Email Marketing, Landing Pages, Facebook, Instagram Ads. Working on developing social media content to develop my own personal brand as a Realtor.
*Continuously worked towards developing and implementing new business initiatives to expand company business.
*Registered with all major Property Developers and provided guidance to Sales team for approaching the relevant stakeholders.
*Successfully implemented the Masterkey and Propsapce Crm systems to centralize property listings across various online portals and integrated the Crm with company website.
*Substantially improved online presence for the company by setting up agreements with major online portals such as propertyfinder, dubizzle, bayut etc; Supervise the quality and rankings of published advertisements.
*Was responsible to directly overlook the Sales & Customer Relations activities within the Real Estate Department and report to the Real Estate Manager.
*Delivered Sales presentations to Walk in Clients & VIP delegations for Dubai Sports City’s Master plan for residential and commercial developments.
*Assisted the Real Estate Manager in launching the sales launch of Fortuna Village townhouses in the Victory Heights community at Cityscape which involved preparing and executing the marketing plan, pricing the units and activating the broker network.
*Leased apartments directly owned by the company and managed the entire leasing and renewal process, also coordinated with the Facilities Management team for all maintenance issues reported by Tenants.
*Actively managed the Agent Sales Program by driving broker sales through incentive schemes, staged commission structures, open house and maintaining broker relations.
*As part of client relationship management was responsible for dealing with escalated issues such as consolidations, payment plan adjustments, payment defaults, complaints & dispute resolution for ongoing legal cases and attended to all presales & post sales issues of customers.
*Developed the complete Snagging & Handover process for delivery of apartment and townhouses to customers which included drafting the home owners manual, snagging forms, handover/ home orientation letters & handover documents.
*Conducted site visits for Home Orientation, Snagging & Property Handover for VIP clients.
*Defined the property handover process and Supervised the Property Handover Team to ensure timely delivery targets were met to ensure collection of final payments and issuance of title deeds.
* Was responsible to Draft all outgoing communication of the Real Estate Department such as Payment Reminders, Default Notices, Handover Letters, Home Orientation Letters, Handover Manual, Reservation Agreement etc and ensured timely email and courier delivery to relevant customers.
*Was an integral part of all Real Estate Department meetings with Consultants, Banks, Contractors & was also actively involved within all key decision-making meetings of the Real Estate Department.
*Prepared weekly and monthly project analysis & customer service reports for the Real Estate Manager for all ongoing projects plus case reports for exceptional scenarios requiring special approvals from CEO/CFO.
*Developed an internal pricing model for real estate pricing and developed payment plans based on cash flow requirements for projects.
*As a Key User successfully designed & executed the implementation of Microsoft AX System Real Estate Module from Oracle over a period of 6 months.
*Reported directly to the Real Estate Manager, being the most senior member of the team worked closely with the manager to delegate tasks and supervise the Real Estate team.
*Delivered sales presentations and conducted site tours for existing and potential clients to close property sales, consistently exceeded sales targets.
*Being the most experienced person within the Real Estate team handled all escalated post sales inquiries and complaints of clients.
*Worked closely with the Real Estate manager and the HR department to recruit new real estate consultants and administrators.
*Launched the project sales for Gateway Commercial offices towers and Canal Residence Apartments Phase 2 which involved working closely with the Marketing department to plan and execute marketing campaigns for print and digital media. Developed the pricing model for the offices and apartments, individually evaluated each unit to price it according to its unique characteristics.
*Trained new consultants for project sales and the administration team for issuing sales/reservations agreements, following up with clients for payments and ensuring all client documents and details were up to date.
*Actively engaged in exhaustive negotiations with investors for consolidation of their investments and executed the consolidation process through Land Department.
*Represented Dubai Sports City for its dealings with Dubai Land Department pertaining to approval of payment plans, cancellations, refunds, fund transfers between escrow accounts and unit transfers.
*Supervised the registration of all Dubai Sports City properties and their buyers with Dubai Land Department through Oqood Property Management System.
*Successfully retained customers for the company during the economic downturn through active communication and alternative proposals to customers, negotiated investment consolidation with customers to reduce project liability and risk.
*Was responsible to deliver sales presentation to customers for company’s new freehold projects and close sales.
*Executed the project sales launch of Gallery Villas and Canal Residence apartments at Convention Centre.
*Developed the sales pricing model for Gallery Villas and Canal Residence apartments in coordination with the CFO.
*Successfully sourced agents to market company’s properties in Ireland & United Kingdom and generated large volume of Sales in Sports City through them.
*Launched the company’s agent sales program and actively worked with dubai and overseas agents to sell dubai sports city properties.
*Participated in Real Estate Exhibitions in Dubai, Abu Dhabi UK, Austria to exhibit and promote company’s real estate developments.
*Worked as the main contact from the Real estate department to design and execute the implementation of the company’s real estate module in coordination with the company’s inhouse Oracle team.
*Worked closely with Diar Consult project consultants for Canal Residence to amend and finalize unit floor plans.
*Was responsible to evaluate the Sales & Purchase Agreements of other developers and finalize the agreements for Dubai Sports City in consultation with the Legal Department.
* Was hired on a turnkey basis as part of a six member sales team to work for Qatar’s largest Public company to exclusively launch Pearl of the Gulf, Qatar’s first freehold residential island resort.
* Setup the company’s sales floor with sales cubicles, project model, video walkthrough, high resolution banner images, and finishing boards.
* Worked closely with Callisson, project architects from Washington D.C. to develop the right mix of apartment units and gave recommendations on unit layouts and building elevations based on local culture and middle-eastern preferences.
* Developed a comprehensive sales manual for the project which included identifying key project selling points and a step-by-step selling guide on marketing and selling each component of the project.
* Developed a detailed sales script for training new salespeople and ultimately conducted training classes for consultants on making effective real estate presentations and closing sales.
* Worked as a senior sales consultant during the project launch to provide project overview to walk in customers and then conducted one-on-one consultation with customers to help them select a unit and close the sale.
* Conducted extensive research on property prices in Dubai and accordingly worked with a professional pricing analyst to determine feasible prices for selling freehold properties in Doha.
* Worked extensively on the company’s sales contract on critical contractual issues together with Al Tamimi Advocates to finalize the Sales & Purchase Agreements in line with the laws and regulations in Qatar .
* Managed the company’s Sales center in Bur Dubai, promoting their freehold development Azure at Dubai Marina and managing the rental and maintenance of company’s real estate portfolio.
* Extensively marketed and sold properties worth nearly Aed 28 million in UK to high networth Indian clients based in UK.
* Assisted the marketing manager in developing the marketing program which including designing the corporate brochure, project brochure, website and coordinating the setting up of stands during exhibitions.
* As part of company’s brokerage operations serviced all freehold property inquiries and generated nearly Aed 1.2 million in brokerage commissions for the company.
* Managed the leasing and vacating of apartments for three buildings in Bur Dubai, Al Mankhool district.
* Managed the maintenance requirements of approximately 380 apartments in three buildings in coordination with the internal maintenance team and subcontractors.
* Represented the company at Waterfront Expo 2003 in London, Excel, UK
* Represented the company at the Expat Show 2004, Grand Hyatt, Dubai
* Worked as a sales consultant in a high pressure selling environment during the launch of Emaar’s landmark projects Springs, Meadows, Greens and Arabian Ranches.
* During sales launch provided sales assistance to customers which involved giving project overview, assisting the unit selection process, collecting deposits for submission to accounts, and signing off the reservation agreement.
* Successfully managed Emaar’s Agents Advantage program coordinating with nearly 150 Real Estate Agents which ultimately generated millions in sales revenue.
* Conducted comprehensive research to identify potential agents and prepared alternative proposals for agents compensation.
* Managed the Agents registration process from initial assesment meeting to signing the Agency Contract.
* Provided agents with orientation of Emaar’s Sales policies and customer registration procedures.
* Maintained ongoing contacts with Agents to provide detailed project information, unit prices, floor plans, master plans and invited agents for pre launch briefings.
* Developed a commission claim system in coordination with accounts department which involved identifying documents to be submitted by agents and other invoice processing prerequisites.
* Processed all Agent inquiries relating to unit cancellation, bounced cheques, payment of installments, contractual issues and property inspection.
* Participated in Emaar’s Sales & Customer service training programs.
* Conducted property inspections on properties in Meadows, Greens and Dubai Marina and coordinated with contractors to repair snags.
Master of International Business (March 2004) University of Wollongong, Australia International Business Majors (Distinction)
