Front Office Supervisor
Metropolitan Hotel - Habtoor Hospitality
Total years of experience :13 years, 7 Months
Looking after the day to day operations of front office, resolving issues and guests complains, meet and greet the regular and VIP arrival
Supporting front office reception team when required any help during busy hours. Professional in check in and check out.
Checking daily transactions of all associates on the shift to make sure everything was done perfectly without any discrepancies
Assignment for arrival room tomorrow
Sendings the daily report to higher management about daily operations
Welcoming the guest upon check in and checking out. Follow up the check in standards and check out standard and billing instruction. Assigning the rooms as per guest preferences, Helping the team during any busy hours. Getting feed back from the guests upon check out to improve the hotel services. Adding the guest feed back as profile note to improve the hazzel free check in for their
Worked as a receptionist and then been promoted as a rooms controller, Major responsibilities to allocation of the guest rooms with guest preference and specific requirements. Check the daily availability and daily room rate, Support the front desk team for the up selling of rooms. Achieving the monthly TSA targets to increase the hotel revenue.
checking the daily emails and revert back accordingly, Assigning the rooms for the next day arrival in order to support the housekeeping staff to gets the rooms ready as per guest reservation requirements ( like baby crib, extra bed, extra pillow etc).
Reporting every issue to the concern managers.
Daily check in and check out of the guest. Arrang billing and necessary documents and complete tasks of the day. Daily breifing for the next day forcast and guest services...
Welcome the guest upon arrival, Escorting the guest and delivering the guest baggage. Giving information about the hotel outlets and arranging airport pick ups and drop off.
Major subjects are communication.