Receptionist / Operations
Gullivers Travel Associates
Total years of experience :2 years, 0 Months
1.Transfer phone calls to appropriate department through the switchboard.
2.Resolve issues by taking appropriate action concerning on the client's complaints via AS400.
3.Coordinate with a sub agent through email and phone with regards to client’s specification on their booking.
4.Provide tour packages to clients such as hotels, sightseeing, transfers, etc.
5.Store documents such as contracts, policies, etc. for courier pick-up and delivery.
6.Monitor and maintain stationeries, office supplies, keys and valuable property items.
1.Transfer calls to guest rooms, staff, or departments through the switchboard or PBX system.
2.Logs all wake-up call requests and performs wake-up call services.
3.Provide information about hotel services to guests.
4.Assist guests with dialing instructions, long-distance calling procedures and other telephone information.
5.Provide efficient and effective telephone and message service for in- house and in-coming guests and for the hotel's sales and management team.
6.Receive and distribute faxes to guests and appropriate departments within the hotel.
7.Monitor automated systems, including fire alarms and telephone equipment.
8.To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
1.Supervise and coordinate the activities of the dining room inside the Executive Lounge.
2.Welcome the guests by greeting them in a warm and friendly manner.
3.Escort guests at the table which is the right size for them and make sure they are properly seated, also assist guest in seating small children.
4.Check with guests to ensure that they are enjoying their meals and take appropriate action to correct any complaints or requests.
5.Inspect dining room serving stations as well as equipments (i.e. cutleries, plates, glasses, etc.) for neatness and cleanliness.
6.Settles cash payments using Micros 9700.
7.Settles credit card bills using VeriFone credit card machine.
8.Check profiles and reservation details of the guest using Opera System.