Senior Credit Operations Specialist
JP Morgan Chase Bank
Total years of experience :16 years, 5 Months
- Core functions include verifying potential customer’s details through internal and public records in accordance to the USA Patriot Act
- Ensuring credit requests have the necessary documentation to verify customer’s details in accordance to the USA Patriot act.
- Analysis of credit report to ensure accuracy of information provided by customers and understating credit exposure versus ability to pay
- Working closely with States side partners when making high-risk judgmental decisions on credit card applications
- Other responsibilities include assisting team leaders and team managers in preparation of spreadsheets, reports, and team performance reviews
- Creating a newsletter for the department which includes performance reports, snapshots of previous company events and a department news in general
- Assist Delivery manager in creating ad-hoc reports and presentations which is then reviewed by Stateside counterparts
- Core job included activation and programming of telecom devices for Telstra - A renowned Australian telecom service provider.
- Interacted with telecom and cable technicians to understand the nature of technical issues and provide an efficient and timely solution
- Working on completion of orders/tickets within the given service level agreement (SLA)
- Generated reports for the team which included Quality Analysis, Performance reports on a monthly and quarterly basis
- Create presentations for the Team manager on an ad hoc basis which included performance reports on different aspects like quality, attendance, vintage and decay reports, etc.
Huntsman International - Mumbai, India
Technical Resource Support
(March 2010 to May 2013)
- Formulation and maintenance of pricing for countries of South Asia like India, Singapore, Malaysia, etc.
- Maintenance of complete South Asia product price lists
- Modification and price upload of product prices through SAP
- COMA and net margin calculations for different MIS from sales and marketing
- Acquiring approvals for various MIs from Sales Director
- Formulation of unique price lists for toll manufactures and special customers
- Compile quarterly sales analysis reports for Sales Director based on sales trends and market analysis
- Creating corporate presentations on demand for Sales Director based on pricing strategies, budgeting, sales history and market trend analysis
- Produce corporate presentations on demand for Sales Director based on pricing strategies, budgeting, sales history and market trend analysis
- Reporting to country head - sales and marketing
- Analysis of sales and market trends, including seasonality, consumer behavior trends and pricing strategies and compile quarterly sales analysis reports
- Compile monthly reports of Sales performance volume vs. value - product wise and region wise
- Create corporate presentations for county head with sales and marketing input and analysis by coordinating with sales managers across the country
- Single point of contact for the sales and marketing team.
- Formulation of unique price lists for toll manufactures and special customers
- Create corporate presentations for sales director based on pricing strategies, budgeting, sales history and market trend analysis
- Processing and follow up of inbound invoices
- Achieve monthly and quarterly sales targets
- Liaising with retail section managers with relation to promotional material, display space, facings, shelf space, etc.
- Involved in implementing ATL and BTL advertising strategies.
- Administer the merchandising activities involved in setting up the promo material
- Organize all merchandisers in setting up promotional material within the outlet
- Planning and implementation of merchandiser plan sheet
- Liaise with the logistics in charge for prompt deliveries to the outlets
- Mediate with the accounts department in relation to all customer related issues like debit/credit notes, price difference, etc.
- Competitor survey and analysis between different key accounts.
The Masters of Marketing from the University of Western Australia focuses on making and keeping customers by finding, communicating and sustaining the competitive advantage that makes a company truly successful. Topics covered in this degree includes include advertising, company strategy, competitive analysis, and value creation.
The Bachelor of Commerce (BCom) in Marketing from the University of Wollongong in Dubai helped me understand in detail, the principles of marketing, including promotion, pricing and distribution. I gained the knowledge and skills to evaluate alternative marketing strategies and to implement effective campaigns, based on financial, organisational, environmental and ethical criteria. The program also helped me develop competencies in critical thinking, qualitative and quantitative data analysis and business performance evaluation.