Senior HR officer
Innovations
مجموع سنوات الخبرة :4 years, 4 أشهر
Innovations Group is one of the leading HR service providers for Manpower-business-outsourcing in the
Market.
Key Responsibilities:
Directly handle the pre and post on boarding processes as a Business HR SPOC for over 650 staff.
Facilitate pre on boarding processes including:
• Collection of Hire Request from the client and recruit people as per their request.
• Sourcing CV, Screening, Interviewing and identifying the suitable candidate.
• Coordinate with the Staff - understand his/her legal status in the country, guide him/her based on his/her legal status, collection of relevant documents from the staff as per client requirement.
• Conducting induction for the staff, providing/facilitating trainings on HR processes and e-modules.
• Designing Presentations & Awareness sessions on various 360 degree feedback systems on technical skills & Individual effectiveness.
• Updating information of the staff within the system.
• Implement HR policies, practices and procedures in compliance with UAE law including Employee Handbook, HR Forms, policies and Standard operating procedures. (SOPS)
• Prepare daily reports / pivots and share the same with the client on a daily basis.
• Start the Visa process - based on the feedback received from the client and conduct reference checks from candidate’s previous employer.
• Follow up with the Ministry of Labor and ensure that we maintain the TAT of the company.
• Ensure that the staff is on board within the TAT and open bank account for staff.
Facilitate on boarding processes including:
• Ensure the legal formalities like (medicals, stamping, internal amendment and labor card is received on time).
• Apply for relevant insurance as per the contract and ensure that the staff is educated on the policy of the insurance company.
• Confirmation of service and probation extension
• Issuance of NOC, warning letters, pay slip, salary certificates, conduct performance appraisal and issue other letter requests as per UAE requisite and client approval
• Releasing of staffs’ passport as per client approval
• Coordination with the Accounts department for leave requests, Time sheets, salary Changes and Maintain employee data regarding salaries, benefits, loans, allowances, increments, deductions, reimbursements and other information relating to compensation.
Facilitate post on boarding processes including:
• Liaise directly with the PRO to ensure that proper reports and follow ups are given to the client
• Maintain pre on boarding and post on boarding MIS with more than 500 staff records which is sent
to the Client on a daily basis.
• Work closely with a back end support officer in maintaining follow ups with the staffs
• Provide regular TAT report to the HR Operations manager to ensure that each process is
Accomplished as per turnaround time (TAT)
• Provide a strong follow up with staff for the following expiry’s passport, visa and Lc and proceed with contract renewals and proactively manage the timely application and renewal of all employment visas and labor permits by coordinating with the PRO.
• Provide direct staff interface and client interface i.e. answering phone calls and emails from staffs for follow ups and Queries.
• Address employee grievances and take necessary action as and when required.
Conduct investigations in employee grievances, incidents and complaints; involve appropriate departments as needed.
• Handle all cases with regards to Ministry of Labor and Immigration with the guidance of our experts.
• Handle the needs and the requirements of the client as per the profile requested.
• Interact and report directly to the client and performs client demands to ensure that good client
relationship is maintained.
• Handle Termination and resignation formalities conduct exit interviews
• Handle Visa cancellation and transfers
• Issuance of experience letters
• Releasing of final settlement and EOSB as per UAE requisite and client approval.
• Update the database with new hires & alert the client with the same.
• Respond to candidates & client queries.
• Research required information using available resources.
• Handle and resolve candidate’s complaints, through mail & calls.
• Provide client with alerts on the candidate’s status.
• Update candidate’s information.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Complete call logs.
• Generate reports & Manage archival activities for controlled documents and validate files.
• Maintain candidate’s records by updating account information.
• Enroll and terminate candidates and dependents and update the same.
• Resolve queries by clarifying the candidate's complaint.
• Shoot out trackers to client on daily basis.
• Answer calls professionally.
• Respond to customer queries.
• Research required information using available resources.
• Handle and resolve customer complaints, through online chatting session & call logs.
• Provide customers with product and service information handle web based queries of customers .
• Update customer information and create personalized cheque.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Complete call logs.
• Generate call reports, up sell Quicken and Quickbooks
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contribute to team effort by accomplishing related results as needed.