Aashik Rafman

●Manage front desk operations and provided professional customer assistance for visitors and clients.

•Handle customer inquiries and coordinated resolutions with internal departments.

●Manage apartment handover documentation and customer communication processes.

●Assist with scheduling and administrative coordination to support daily operations.

●Handle 100+ customer inquiries daily while maintaining high service standards.

●Support office and facility operations efficiently.

●Managed customer support for the Australian Sharesight project through email and live chat channels.

●Resolved customer complaints and inquiries while ensuring timely responses.

●Escalated priority issues to relevant teams for prompt resolution.

●Maintained strong customer relationships and account support services.

●Supported and guided junior customer service team members.

• Prepared reports, correspondence, and administrative documents using MS Office applications.
• Monitored office supplies and coordinated procurement requests when required.
• Assisted in onboarding procedures and coordination of staff-related documentation.
• Assisted in preparing daily, weekly, and monthly operational reports.
• Managed multi-task administrative duties in a fast-paced environment.