Ashaq Ullah

Executed comprehensive digital marketing, content, and SEO strategies for diverse client
portfolios at Parker Consultancy.
Managed and scaled paid media campaigns across Google Ads, Facebook, and Instagram to
reduce customer acquisition costs.
Utilized Google Analytics to monitor key metrics, delivering actionable reporting that
boosted web traffic and conversion rates.
Partnered with web development and design teams to build cohesive, high-performing
digital footprints for brands.
Adept at leading multi-channel digital strategies, including advanced SEO, high-converting
PPC campaigns, and comprehensive social media overhauls.
Deployed data-driven strategies that consistently maximized ROI, accelerated client lead
generation, and expanded organic search visibility for B2B and B2C portfolios.

• Leveraged CRM applications, Slack, Click Up, and Intercom to optimize customer interactions and improve communication workflows.
• Proactively engaged with customers through calls, emails, and social media platforms such as Instagram and Facebook, building strong relationships and enhancing brand loyalty.
• Exhibited strong problem-solving abilities by swiftly resolving customer inquiries and concerns, resulting in heightened customer satisfaction and retention.
• Collaborated effectively with cross-functional teams to identify and implement strategies that enhance customer experience across all touchpoints.
• Analyzed customer feedback to inform social media content, driving engagement and brand visibility while supporting sales initiatives.

Worked as a Social Media Coordinator for Jazz-SM at Ibex/virtual world managed the end
to end online presence and community engagement for the Jazz - SM account across
major social platforms.
Created, scheduled, and analyzed data-driven content strategies to maximize audience
engagement and brand relevance.
Tracked and evaluated key performance indicators (KPIs) using platform analytics to
measure audience growth, reach, and conversion rates, adjusting tactics to optimize ROI.
Developed tailored content calendars aligned with seasonal marketing pushes, ensuring a
consistent brand voice across LinkedIn, Instagram, Facebook, and X (Twitter).
Bridged communication between social communities and product teams by translating
common user feedback into actionable insights for feature updates and service
improvements.
Monitored active digital channels, directly responding to high volumes of customer
inquiries and complaints to maintain a positive public brand sentiment.
Collaborating with marketing teams on campaigns and identifying emerging trends to keep
the brand relevant.
Built active dialogue with followers to increase brand loyalty and boost user-generated
content.
Produced multimedia content including graphics, short-form copy, and video concepts to
increase organic reach.

Performance-driven Call Center Team Leader with extensive experience managing high
performing teams across US Solar and Medicare campaigns.
Expert in monitoring agent KPIs, delivering real-time coaching, and optimizing predictive
dialer workflows (Five9, Convoso, Vicidial) to maximize daily transfer rates.
Recognized for exceptional active listening, empathy with senior demographics, and
absolute adherence to HIPAA and TCPA standards.
Adept at using cloud-based CRMs and dialers to streamline data logging and ensure
flawless quality audit scores.
Expert in outbound/inbound lead qualification, high-volume predictive dialers, and
consultative pitching.
Skilled at transforming raw data into actionable agent feedback to consistently hit client
campaign KPIs.