Manager & Partner
Samsung Service Franchise
Total years of experience :10 years, 1 Months
- Team Management, Field Management, Market Research, Office Administration, Frequent Dealer Visits.
- Customer Service Management, Customer Satisfaction, Teambuilding & Training, Complaint Resolution, Front-End Supervision
- Managing a Team of 15 People including Engineers & Backend Staff.
- Managing and handling Inventory in and outs.
- Managing, Organizing and Handling of complaints and route of all engineers.
- Maximizing sales and profitability in service.
- Providing your team with a stimulating and supportive environment.
- Maintaining and increasing standards of customer service.
- Driving team performance.
- Controlling the training and development of your staff.
- Decision-making ability and a sense of responsibility
In charge of subjects: Internet and web programming, database, Computer organization, Management information system, Advanced Business Systems and computer fundamentals.
•Programming & Web Design Projects.
Online Job Portals
Web Developer and Search Engine Optimizer
Worked for one year on odesk/up work with a client wherein I was able to develop websites and optimize it for SEO.
Search Engine Optimization, Digital Marketing.
•Technologies Used: Html, Css3, Bootstrap, Wordpress, Google Analytics, Google Trends, Google Adwords, Bing Adwords, Google Business, Google Keywords.
Had done Masters of Computer Application
courses: ITES-BPO (Information Technology Enabled Services – Business Process Outsource). •Short term course on “Internet and webpage Design”. •Short term course on “DBMS using Oracle 9i”.
from Kashmir University - College: Iqbal Institute of Technology and Management,
From Jammu & Kashmir State Board of School Education.
from Jammu & Kashmir State Board of School Education
