Store Co-coordinator
Viva Entertainment
Total years of experience :12 years, 9 Months
Viva Entertainment, Manama 2007 to Present
Store Co-coordinator
Processed orders received via phone, e-mail, and regular mail.Maintained log of daily orders as well as weekly and monthly totals.Communicated and resolved customer issues.
• Supported clerical and order processing needs of sales staff and parts department.
• Monitored inventory levels to ensure on-time delivery of products.
• Proven ability to handle large volume calls in a professional and courteous manner.
• Proven ability to interact effectively with clients and staff at all levels.
• Proven performer with demonstrated ability to gain account loyalty and win preferential treatment for products.
• Presented a cheerful and helpful manner with customers and colleagues.
• Interacted efficiently with business customers, providing information and resolving critical problems.
• Performed customer service and sales functions while representing Vanilla.
Al Orayedh Modern Store, Manama 2001 to 2003
Casher & Customer Services
Performed operational and financial auditing at divisional, distribution center, and store level.Personally increased corporate productivity by 17%. Entered invoices, coded and generated checks.Processed orders, maintained customer relations, handled complaints and adjustments for entire region.
• Provided assistance with supported employment for adult clients.
• Presented technical material in objective and easily understood terms.
• Possess strong managerial, communications, and organizational skills.
• Planned policies and procedures.
• Received rapid promotions by consistently obtaining results which exceeded expectations, reducing overall product development time by half.
• Successful record of discovering cost-effective solutions.
• Motivated, efficient, accurate and detail-oriented.
• Provided end users with working understanding of computers.
Jawad Business Group, Manama 2006 to 2007
Customer Services Officer
Answered and directed general calls. Resolved billing questions and disputes, initiated customer calls, and performed data entry. Handled inbound sales duties, including order entry processing and fulfillment. Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services.
• Monitored inventory levels to ensure on-time delivery of products.
• Supervised order management, customer relations, chargeback resolution and collections.
• Processed new applications, performed credit and criminal background checks, showed apartments, and compiled weekly traffic and activity reports.
• Processed orders, maintained customer relations, handled complaints and adjustments for entire region.
• Promoted customer satisfaction through clear, concise communication.
• Proven excellent communication, interpersonal, and organizational skills.
• Proven ability to interact effectively with clients and staff at all levels.
• Proven performer with demonstrated ability to gain account loyalty and win preferential treatment for products.
Bahrain Training Institute, ISA town 2003 Diploma, Electrical & Electrical Engineering Delmon University - B.Sc. in English Language