Contact Center Manager
Leejam Sport Company (Fitness Time)
Total des années d'expérience :12 years, 0 Mois
Outstanding performing professional CS Manager with 12 years of experience in operation of Supply Chain, logistics, Express delivery, and sport. Work with Saudi Aramco, the biggest customer of the oil industry and sport. Establish the customer experience functions and satisfaction. Deliver exceptional service and resolve conflict operation issues. Effective communication and project implementation player with strong knowledge of
health and safety related to the operation environment.
Mountain and monitoring all the Fleet transportation trucks in/ out our kingdom.
supervised the team.
reports and KPIs, weekly, monthly, and daily.
Outstanding performing professional CS Manager with 10 years of experience in operation of Supply Chain and logistic. Working mainly with Saudi Aramco the biggest customer of oil industry. Establish the customer service functions and satisfaction. Delivering exceptional service and resolving conflict operation issues. Effective communication and project implementation player with strong knowledge of health and safety related to operation environment. Expertise in:
Relationship Building
Team Building, Coaching, & Leadership
Six Sigma Green Belt
Health & Safety
Customer Satisfaction
Supply Chain & Logistic Life-cycle
Project Management
Performance Evaluation
CS Policies and Procedure
Ensure that CS team provides an excellent customer services, turn up all customer needs in a timely manner, monitor emails, calls workflow & accuracy and communicate with operation & vendors to build strong and clear vision of customer aspirations and ambition.
Lead the team to achieve the customer satisfaction by organize team shifts, vacations and holidays.
Find solution for missing, damaged, wrong delivery shipments by coordinate and investigate with all project departments & branches in Dammam, Riyadh, Jeddah and Yanbu.
Training staffs to deliver high standard of customer service.
Meeting managers to discuss possible improvements to customer service functions.
Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
full time
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