IT Project Manager
Creative Technology Solutions
مجموع سنوات الخبرة :14 years, 10 أشهر
• Tested and administered disaster recovery plans for company systems and third party applications.
• Managed team of 10 IT support technicians, developers, product manager and UI/UX designers.
• Collaborated with other project managers to roll out, manage, or patch software.
• Identified skill gaps and restructured IT team, increasing department capabilities.
• Directed installation and configuration of computer hardware, operating systems and applications.
• Implemented network security policies and performed audits, leading to 95% reduction in security breaches.
• Spearheaded new IT training and development programs to boost employee retention.
• Executed various projects using both Waterfall and Agile methodologies.
• Aligned IT strategy with business needs, prioritizing value for money, security and contractual requirements.
• Focused on process improvement and automation to overcome recurring issues.
• Manage information technology and computer systems
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost effectiveness
• Managed team of 4 IT support technicians, developing workflows and processes.
• Led infrastructure projects to install and upgrade Cisco and Fortinet.
• Aligned IT strategy with business needs, prioritizing value for money, security and contractual requirements.
• Acted as first point of contact for hardware and software troubleshooting queries.
• Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
• Focused on process improvement and automation to overcome recurring issues.
• Directed installation and configuration of computer hardware, operating systems and applications.
• Conferred with educators to identify current classroom concerns and diversify instructional strategies.
• Coordinated administrative operations to maintain compliance and accuracy across recordkeeping and financial areas.
• Recruited and hired qualified staff to build successful education team.
Developing the robotics courses given in our company by searching for new products and testing them to ensure that delivers our vision and mission.
Training the employees in Lebanon and in the region to help them best deliver the vision and mission of our company.
Traveled to Dubai, Ethiopia, Oman, Jordan and KSA to manage and represent “The Little Engineer” workshop in collaboration with Airbus and local Airlines.
Managing the centers located in Beirut and ensures that they follow our company's policies, vision and mission.
Responsible about making sure that all instructors are giving the robotics courses with a high performance and delivering all the right information for students coming to our centers.
Closing deals with customers and setting up the team that will deliver the work for customers.
Managing the events and marketing campaigns done by the company.
Delivering robotics courses for seniors from age 16-20.
Helping the instructors delivering courses from age 4-16.
Handling the annual events run by the Little Engineer.
Assistant manager for Mrs. Chemaitelly the founder of The Little Engineer in a big Event that was held in Qatar at the "city of joy" in 2010.
I received a degree of honor from the technology lab at the "Iman High school" in Qatar for helping students building a robot for their competition.
• Delivering leveled courses in robotics
• Handling the annual events run by the Little Engineer
• Developing work process and introducing new technology courses .