HR Operation Manager
Group of Companies
مجموع سنوات الخبرة :26 years, 5 أشهر
Recruited to direct HR for the Group and newly launched operations
Managing the daily operations of the business including: staffing and management, accounting, planning and strategy, daily operations, sales and marketing, and customer service
Maintains the work structure by updating job requirements and job descriptions for all positions.
Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
Prepares employees for assignments by establishing and conducting orientation and training programs.
Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
Manages Personnel Department, ensuring compliance with all Corporate HMH, Area and hotel policies and procedures; and current local and government officials, colleges and universities, competitors and other members of the local community
Prepares and submits periodic reports for management’s use in accordance with Corporate HMH and government requirements, such as turnover reports, personnel inventories, absenteeism reports, health and safety, accident reports, etc.
Ensures all new employees attend the hotel’s orientation program in accordance with HMH guidelines
Recruits and hires all employees, excluding Key Personnel 1 & 2 positions. Ensures all positions hold up to date job descriptions compiled by the relevant Department Managers.
Responsible for maintaining a fully functioning Human Resources Department including employment, screening, referrals, personnel record keeping, compensation and benefits, work permits and visa processing.
Available for staff at all levels to advise, counsel and assist with problems or queries.
Encourages a good standard of employee conduct and behaviour and coordinates disciplinary procedure when necessary.
Coordinates, controls and inspects staff accommodation and ensures it is of the highest possible standard of cleanliness and comfort.
Liaises with the F&B Manager and Executive Chef in regards to the Staff Cafeteria, particularly on the quality, variety and nutritious value of the food served.
Coordinates and encourages sports and social activities on a regular basis.
Ensures the publication of an employee’s newsletter on a regular basis and maintains lively and interesting staff notice boards.
In the absence of a Training Manager is fully responsible for all training matters including orientation, skills training, cross training, off job sessions.
Ensures appraisals are carried out for every employee at least once every 12 months. Reviews all appraisals and follows up on development needs, if required.
Maintains up to date information as per The K Hotel Standards
Administer compensation, benefits and performance management systems, and safety and recreation programs.
Allocate human resources, ensuring appropriate matches between personnel.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Analyse and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Implements and monitors an effective employee relations and welfare program in the hotel.
• Participates in developing and implementing program to ensure employee security and safety.
• Ensures all staff facilities re maintained in good order and cleanliness.
• Deals with all problems relating to individuals in an understanding, caring and confidential manner.
• Ensures all staff is aware of company benefits and make these available.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labour relations, and employee relations.
Analyse training needs to design employee development, language training and health and safety programs.
Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
Develop and implement HR strategies and initiatives aligned with the overall business strategy
Bridge management and employee relations by addressing demands, grievances or other issues
Manage the recruitment and selection process
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Nurture a positive working environment
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management
Develop and implement HR strategies and initiatives aligned with the overall business strategy
Bridge management and employee relations by addressing demands, grievances or other issues
Manage the recruitment and selection process
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Nurture a positive working environment
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management
Duties and responsibilities of human resources coordinators often involve:
Facilitating human resources processes
Administering employee health and welfare plans
Acting as a liaison between employees and insurance providers
Resolving benefits-related problems
Ensuring the effective utilization of plans related to HR programs and services
Administering health and welfare plans, including enrollments, changes, and terminations
Answering employee requests and questions
Assisting with new employee hiring processes
Reconciling benefits statements
Conducting audits of payroll, benefits, and other HR programs, and recommending corrective actions
Assisting with the performance review and termination processes
Assisting with the recruitment and interview processes