Call Centre Officer
mednet
Total years of experience :12 years, 1 Months
- Answering All incoming Calls in professional manner.
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
- Manage and Resolve customer problems and complaints.
- document all call information according to standard operating procedures.
- Identify sub-categories of providers and preferred providers through Provider Profiling analysis, to create distinctive network advantages for MedNet.
- responsible for the contracting and re - contracting process and negotiate with the healthcare service providers within corporate guidelines to ensure all services provided are cost effective and in accord with quality standards.
- Conduct presentations and trainings for appointed healthcare provider staff on managed care concepts and provide updates on all related procedures in order to ensure awareness of MedNet service requirements and policies across the network.
- Review policy manual and network agreements on an on-going basis and provide suitable recommendations
- Support the Team Leader / Manager in the implementation of quality assurance programs in order to maintain. standards of quality and minimize fraudulent cases.
- Develop and maintain monthly statistical reports to facilitate benchmarking and performance management of network operations for management decision-making.
- Update MedNeXt with data relating to addresses, discounts, creation of new codes, specialties, on a periodic basis
-Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money
-To assist in the retrieval of money owed by debtors from overdue accounts, unpaid loans or other debts by contacting debtors and advise them of debts and arrange for payments to be made.
-Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods.
-Record and update full and complete account information to aid in account resolution.
-Comply with policies and procedures as required.
* (July 2012 - December2012) Working in American Express (AMEX) As Account Representative Operations Middle East & North Africa.
-Manage customer orders and worked with various departments within the company to ensure customer deliveries are made.
-Provide information and assistance regarding billing procedures.
-Responsible for Order Entry and work closely with Operations to track orders.
-Respond to customer inquiries and resolve customer service issues and complaints.
-Responsible for invoicing and maintaining customer records.
* (May - July 2012) Business consultant in United Nations Industrial development organization (UNIDO)
-Provide counseling to entrepreneurs regarding idea identification, business planning, and growth plans.
-Help entrepreneurs in different linkages, i.e. with different pertinent ministries, banks, and organizations that will help in the networking of the entrepreneur.
-Followed-up with existing entrepreneurs with regards to the current situation of their businesses and advise them accordingly
-Assisted in the collection of data of entrepreneurs for the yearly report.
* (2008- 2012) Bachelor in Finance & Banking Kingdom University *(Aug 2011– Nov 2011) International Certificate In Purchasing & Supply Chain Management From CIPS.
* (2005-2008) Graduated From Altaawn Secondry School, GPA of 83.9%.