Senior IT Manager
Saudi Enaya Cooperative Insurance
Total des années d'expérience :14 years, 9 Mois
• Directs computing and information technology strategic plans, policies, programs and schedules for business data processing, computer services, . Network communications, and management information services to accomplish corporate goals and objectives.
• Develop strategic plans and implement the objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company's growth and objectives. Establish and implement short and long range departmental goals, objectives, policies, and operating procedures.
• Advise senior management on strategic system conversions and integrations in support of business goals and objectives. Review and approve major contracts for computing and information technology services and equipment. Serve on planning and policy making committees.
• Prepare enterprise budgets to facilitate the orderly and efficient capture, storage, processing and dissemination of information.
• Interact with company managers on internal and external operations that are impacted by the capture, storage, processing and dissemination of information.
• Ensure the security of corporate information systems, communication lines and equipment.
• Oversee the development, design and implementation of new applications and changes to existing computer systems and software packages.
• Identify emerging information technologies to be assimilated, integrated and introduced within the company. Assess new computing technologies to determine potential value for the company.
• Establish company infrastructure to support and guide individual divisions, departments, sites in computing and information technology efforts. Performs other duties as required.
Research on social commerce in Saudi Arabia
• Managed a diverse user base and IT team to successfully deliver multiple installation and migration projects
• Delivered bespoke ERP solution based on .Net technologies to target the SME sector
• Harnessed the power of .Net, SQL Reporting Services, DevComponent and SQL Server
• Created and implemented a comprehensive delivery strategy and products to future-proof group systems
• On-boarded and developed a team of specialists recruited for their reputation for technical excellence
• Managed team to ensure maximum performance in line with operational strategies and Service Level Agreements
• Evaluated the current needs of the business and forecast IT and operational requirements going forward
• Developed ‘win-win’ relationships with key vendors to ensure that we received highly preferential pricing
• Delivered a range of ‘ad-hoc’ solutions to any issues that arose through knowledge of IT landscape
• Prepared fully comprehensive budgets for IT department ensuring both IT and operations were covered
• Provided technical support to sales teams and worked with a 200-strong offshore team based in India and four developers based in Saudi
• Played a pivotal role in a project team tasked with implementing hospital information system at a Beta site
• Delivered consultation to Siemens India on Arabic Localization of the Hospital Information System V4 and V5
• Implemented Siemens system for Jeddah Eye Hospital with ongoing collaboration with hospital teams to ensure optimum system customization and configuration
• Developed a highly scalable and customizable reporting system for System V5
• Ensured that all contractual work carried out strictly adhered to Siemens’ and clients’ own procedures and policies
• Authored detailed reports using SSRS creation and customization
• Managed all IT issues using IT support best practice including escalating calls to departments and adhering to SLAs
• Managed four servers, 100 workstations with 100 end users across 25 branches and three regional centers
• Led team to build a Car Rental System using .NET from development and testing to implementation and user training
• Full oversight for business needs analysis to identify possible solutions that were in line with group business plan
• Leveraged the power of various system platforms and developer packages to develop in-house software
• Balanced end user ‘wants and ‘needs’ to develop remedial bespoke solutions using multiple vendor products
• Developed understanding of requirements and implementing bespoke system architecture and infrastructure
• Ensured all solutions were aligned with SMBs strategic technology plan and their broader business goals
• Collaborated with internal teams to develop future-proofed solutions including development of technical Blueprints
• Performed both business analysis and technical advisory through ongoing collaboration with department heads
• Oversaw management of 30+ servers across three buildings with over 2000+ workstations and 2000+ end users
• Worked as part of a 20-strong team to support various hardware platforms and 30+ core applications
• Played an integral role in multiple development and migration projects with a focus on system future proofing
• Mapped project-critical processes and recommended suitable methods to ensure delivery of all objectives
• Continuously collaborated with stakeholders throughout migration/development lifecycles
Graduation project comparing cloud sevices between the UK and Saudi Arabia
Subjects: Project Management for IT Windows Network Administration Database Applications Object Oriented Analysis Professional Computing Issues Windows Domain Administration Strategic Management & IS Wireless Technology Data Warehouse Environment Technology for Mobile Business Computing Honors Project Title: Mobile Cloud Computing
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