ASSISTANT DIRECTOR OF FINANCIAL & ADMINISTRATIVE AFFAIRS/ ADMINISTRATIVE AFFAIRS
JORDANIAN HASHEMITE FUND FOR HUMAN DEVELOPMENT (JOHUD)
Total years of experience :6 years, 5 Months
• Lifted the percentage of daily tasks completion for all logistics departments (procurement, warehouses, maintenance, security ..etc) from 65% to 90%.
• Decreased 10% of the daily consumption of the transportation department vehicles by merging transportation requests and controlling their workflow via GPS and weekly schedules.
• Minimized the inventories cost at 15% by directly contacting the supplier (no third-party)
• Developed and implemented around 14 policies and procedures to improve the operations and function of the departments.
• Generated 9 new action plans progress reports to the senior management.
• Evaluated the 9 departments performance through M&E tools (kobo toolbox) which reflected positively in their performance via feedback analysis, applying possible suggestions, and handling complaints.
• Used a Call recording system for quality assurance purposes.
• Promoted within 5 months due to strong performance and organizational impact (one year ahead of schedule).
• Boosted quality of the related departments performance from 49% to 80%.
• Increased daily performance of maintenance departments from 65% to 93%.
• Accelerated daily performance of warehouse departments from 50% to 91%.
• Upgraded daily performance of the procurement department from 65% to 93%.
• Boosted daily performance of the transportation department from 70% to 90%.
• Implemented and executed immediate compliance with Civil Defense recommendations, resulting in a 35% increase in public safety reliability and adherence to industry standards.
• Covered around 5 uncovered centers of the organization with safety and security standards by setting up CCTV and security officers.
• Created 9 new progress reports to the senior management.
• Maximized efficiency of the weekly strategy meeting for the Executive Director from 45% to 75%.
• Developed 1 new operating status report for following up the Executive coordination team assigned performance tasks and deadlines.
• Raised the communication levels by 80% among the Executive Director and other departments in the organization by providing the needed support.
• Promoted within 5 months due to strong performance and organizational impact (one year ahead of schedule)
Supervise & follow-up the workflow of the HODs & departments.
Following up the execution of all the managerial decisions.
Schedule meetings and arrange conference rooms.
Alert managers about cancelations or new meetings.
Receive and relay telephone messages.
Professionally greet and receive guests.
Ensure efficient and effective administrative information and assistance.
Maintaining registries and records & Facilitating access to records.
Following up with the Society HODs and medical centers HODs as well.
Communication and Correspondence.
Cost control, raising profits, & eliminating loss.
To coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic
Support the development of a working environment and culture that actively promotes quality, health, and safety.
Lead and manage a team of Patient Administrators.
Recieving, handling, & escalating complaints by submitting monthly report to the management.
Organizing & maintaining files & databases confidentially.
Manage communication including emails and phone.
Receive invoices and review for accuracy
Coordinates patient access activities, such as registration, billing, and scheduling.
Assists management in establishing and implementing goals.
Serves as a liaison between clinical and administrative areas to ensures sound working relationships and cooperative arrangements.
Assists in monitoring budgets, staffing levels, quality measures, and/or regulatory compliance.
Worked as ACTING DIALYSIS & CHEMOTHERAPY OPERATIONAL MANAGER with the following additional tasks in parallel :
Cost control, raising profits, & eliminating loss.
Recieving, handling, & escalating complaints by submitting monthly report to the management
Assists in monitoring budgets, staffing levels, quality measures, and/or regulatory compliance.
Controlling and adding services
Develops and maintains the feedback/complaint procedure for customers to use and receive redressal
Communicates all information to Floor Supervisor on daily basis.
Request, collects, sort and prepare customers files from the Records Department for appointment visitors .
Prepare different insurance claim forms to go with the files and arrange them in the respective doctors chambers.
Maintains confidentiality of the files at all times
Cater to the needs of the all incoming visitors (with or without appointments).
Registration of new customers to include the explanation of the customer & Family Bill of Rights & Responsibilities
Record incoming messages of doctors.
Booking appointments and entertaining queries through the multi-line switchboards system.
Participates in the monthly staff educational conferences.
Performs related duties assigned by the Head of the Department.
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