Zaid Al-Masri

Working in Raqmyiat Company as Business Analyst/ Sr.Quality Assurance to Lunching
New projects Ideas in Tawtheeq System related to Department of urban Planning and Municipalities- Al-Ain Governments April/2019 - Present:

- Join Business meeting with client to Capture and discuss all the ideas & requirements in one place.
- Great a document such as BRS for initiating a smart service solutions.
- Developing wireframes Screens and visual design journeys.
- Explain and discussed all the approved requirements to a related internal team(s).
- Defined the Quality Assurance Activities by Designing and supporting all testing activities “Planning, Executing. Tests, Analyzing and Reporting Results”.
- Prepare and communicate Testing reports by sending them in Chart format to Management.
- Participate with teams and stakeholders in UAT activities.
- Participate in the architecture development to ensure the overall functionality can be achieved through the integration of the elements.

Worked in Kualitatem Company as Business Analyst /Sr. Quality Assurance to provide a
Clear understanding Of the Quality approach and Test Services to be implemented during
Our Big ClientsProjects Dec/2017 - Feb/2019:

Join Business meeting with clients to Capture and discuss all requirements in one place.
- Working closely with Business team to track the requirements and ensure users satisfaction
By preparing business requirements and review BRS Documents.
- Collaborating with UX/UI Designers on Wireframing and Visual Design journeys.
- Test Plan Preparation with detailed Test Approach for each Requirement.
- Executing all testing activities throughout the SDLC (software Development life Cycle) process.
- Involved in the project team meeting (planning for the upcoming activities, status
Meetings, business meetings).
- Work closely with our QC team in order to insure and validating testing scenarios and Test cases
Was done according To the business requirements by preparing Traceability Matrix documents.
- Prepare and communicate Testing status reports by presenting them in Chart format to Management.
- Develop requirement use cases and test cases and run them during user accepting test (UAT).
- Get sign-off from business stakeholders on business documents, Priorities and UAT.
- Give Training for the end-user in how to use the new services and the system.
Worked in I-Soft Company as Sr.

Worked in I-Soft Company as Sr. Quality Assurance to supporting various projects
Related To RTA - Government of Dubai (Outsourcing) June/2017 - Dec/2017:


- Maintaining the quality of E-Traffic product ahead of launching and throughout The
Normal Product evolution and periodic releases/updates.
- Conducting tests in different phases, such as; Requirements and design documents
Building, Regression Testing, System testing and acceptance testing.
- Designing and supporting all testing activities “, Executing. Tests, Analyzing Reporting & Results”.
- Enhancing exist test cases and writing new test cases as deemed suitable.
- Working of developing Wireframes Using UI design principles.
- Participating in peer reviews of work products derived from requirements specifications
To ensure that the requirements were interpreted correctly.
- Assisting product management through requirements development and analysis. Propose
New product features and updates.
- Involved in the project team meeting (planning for the upcoming activities, status
Meetings, business meetings).
- Conducting Users Acceptance Testing (UAT) and obtaining RTA - clients Sign-off.
Personal Details:
Experience:
Worked in Al-Rajhi Holding group to handling two companies “Unipods”, “Romeo

Worked in Al-Rajhi Holding group to handling two companies “Unipods”, “Romeo Interiors”) as Business analyst/IT Operation Support March/2016 - May/2017

- Controlling organizing, and evaluating the operations of information systems.
- Installing and configuring of Windows Server and Operating environment.
- Maintaining, administrating and troubleshooting computing environment including
hardware, software, systems, networks, printers, Scanners.
- Managing ticket queue by tracking, and monitoring problems while ensuring all
tickets are responded to and closed in a timely manner.
- Document the new processes, training and workflows and assist in Testing of ERP.
- Working closely with the IT manager on technology improvements and changes
needed.
- Performing asset management activities (procurement, receipt, inventory, tracking,
distribution) in accordance with firm policy and IT Service process.
- Possessesan understanding IT Services, Service offering, technical Standards,
polices and business strategies as well as organizational structure.
- Identifying opportunities for improvement to processes and business operations
using information technology.
Worked in (DMS) department to support Optimiza Company’s clients at all levels as

Worked in (DMS) department to support Optimiza Company’s clients at all levels as
Part of Quality Assurance /Product Support “Team Feb/2013 - Feb/2016:

In depth knowledge of the Enterprise Document Management DMS, and Workflow
Business Process Automation.
- Visiting client’s site to help with installing, troubleshooting, fix technical Problem
Issues and getting new requirements.
- Collaborating with UX/UI Designers on Wireframing and Visual Design journeys.
- Preparing and reviewing \[SRS, Test Planning, Test Cases and Training\] documents.
- Executing and supporting all testing activities throughout the SDLC process.
- Performing all testing techniques and types, including (Business Analysis, Functional
Testing, Integration Testing, Smoke, and Regression).
- Managing the Defect Reporting and Tracking using “Jira” and “SnagIt tools.
- Using Remote session tools as Team Viewer to investigate client’s issues and find
proper solutions.
- Satisfying the customer’s needs, by assuring that system “fits for use”.
- Applying Users Acceptance Testing (UAT) and obtaining clients Sign-off.
- Collaborating with marketing teams on creating and executing multi-channel
Marketing campaigns to successfully promote new products, product features and
feature improvements.
- Working experience in Oracle, SQL-Sever database (maintenance, restore, backup,
installing and configuring).
- Managing and strengthening relationships with clients via meeting, Phone Calls and
emails and Training the Users to use software and provides Technical assistance.
Trained at STS Company in Quality and business Department (e-payment solution)

Trained at STS Company in Quality and business Department (e-payment solution)
Oct/2012 - Feb/2013:


- Execute testing using several testing methods and techniques like Black Box, Gray
box, equivalence partitioning and reporting results.
- Performing different testing types (Smoke, Functional, UI, Migration, Regression)
- Writing Bugs reports on the bug tracking tool (Bugzilla, SnagIt, and Owsap).
- Executing Test Cases and communicating testing results to the