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Abdullah Awad, Customer Service Representative

Abdullah Awad

Customer Service Representative·Amazon AE.

Jordan

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 8 years, 11 months

Customer Service Representative

January 2022 - January 2026

Amazon AE.

Amman, Jordan Hybrid

January 2022 - January 2026

Provided customer support through email, chat, and phone channels.
Resolved customer inquiries and complaints in a timely and professional manner.
Maintained accurate customer records and documented interactions.
Prepared reports and assisted with administrative tasks.
Coordinated with internal teams to ensure customer satisfaction and issue resolution.
Supported daily operations while maintaining high service quality standards.
Demonstrated strong communication, problem-solving, and organizational skills.

Company industry:
Internet & E-commerce

Administrative Officer

January 2018 - January 2022

Tamakkon Consulting

Amman, Jordan

January 2018 - January 2022

Responsible for all administrative matters in the organizations.
Handles recruitment process, contact customers, book-keeping of
all records of the administration department.
Build a complete Operations system to handle all administrative
tasks through SOPs, KPIs, Dashboards and control measures.
Reflect success through different reports/presentations to the
management.

Company industry:
Business Support Services
Job role:
Administration

HR Assistant

March 2017 - January 2018

Computer World & Modern Electronics

Amman, Jordan

March 2017 - January 2018

Participate in the recruitment process of candidates through
handling paper-work, resumes, communication with internal
management/external candidates.
Focal point for Human Resources matters in dealing with employees.
Finalize on-boarding processes of newly joining candidates.

Company industry:
Public Administration
Job role:
Human Resources and Recruitment

Education

Al-Ahliyya Amman University Faculty of Business

January 2019

January 2019

Bachelor's degree, Administration And Business Administration

Jordan

Skills

Staff Relations
Expert
Staff Relations
Expert
Administrative & Support Services
Expert
Administrative & Support Services
Expert
Business Management
Expert
Business Management
Expert
Administration
Expert
Administration
Expert
Human Resources
Expert
Human Resources
Expert
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATION
Expert
ADMINISTRATION
Expert
BOOKKEEPING
Expert
BOOKKEEPING
Expert
PRESENTATION SKILLS
Expert
PRESENTATION SKILLS
Expert
RECRUITING
Expert
RECRUITING
Expert
SOP
Expert
SOP
Expert
HUMAN RESOURCES
Intermediate
HUMAN RESOURCES
Intermediate
PROCESS ENGINEERING
Intermediate
PROCESS ENGINEERING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
RECRUITMENT PROCESS OUTSOURCING
Intermediate
RECRUITMENT PROCESS OUTSOURCING
Intermediate