Key Account Manager
IEMCO GROUP
مجموع سنوات الخبرة :10 years, 9 أشهر
the management of sales and relationships with particular Hyper Markets, also maintaining the company's existing relationships with our clients, so that they will continue dealing with the company for business.
▪ Liaising with teams such as buying, design and marketing to create design themes and plans, often months in advance, including window and in-store displays, signage and pricing concepts. ▪ Conducting research on current and future trends in design and lifestyle, and associated target market features. ▪ Meeting with business, sales managers and retail managers to discuss sales strategies. ▪ Identifying and sourcing props, fabrics, hardware and lighting. ▪ Maintaining a budget and negotiating with suppliers of visual materials. ▪ Working with architectural features of stores to maximize the available space. ▪ Creating visual merchandising packs to communicate visual guidelines including layout principles, visual dressings and signage - usually applies to those based in a head office. ▪ Visiting branches to coach in-store visual merchandising or sales teams to interpret the guidelines and training them in the execution of the visual concept. ▪ Assembling or dismantling visual displays in windows or in-store; ▪ Carrying out 'comp (comparison) shops' to maintain awareness of other retailers' visual merchandising concepts. ▪ Leading and motivating teams to complete displays to tight deadlines; ▪ Seeking feedback from colleagues and customers on the visual impact of displays and implementing changes.
▪ Presentation of store and advertising displays.
▪ Communicating up and down to ensure a proper flow of information between shop floor workers and store manager.
▪ Managing the stores expenses.
▪ Ensuring total compliance with all store operational policies.
▪ Managing the store’s inventory.
▪ Assistance for merchandising.
▪ Climbing up ladders to remove signs or reach stock.
▪ Keeping the store clean, organized and uncluttered.
▪ Managing all retail activities within the store.
▪ Maximizing customer engagement.
▪ Building customer loyalty through tailored promotions and schemes.
▪ Planning the budget of the store and then monitoring expenditure to ensure that it is not exceeded.
▪ Counting the stores taking at the end of the day and then depositing it in the bank or safe.
▪ Monitoring the level of stock within the store and ordering more when levels are low.
▪ Investigating customer complaints or issues of poor service, and then taking corrective action.
▪ At the end of the month evaluating the stores sales and then writing up a report to senior managers regarding it.
▪ Maintained and restocked inventory
▪ Keep records of the daily inventory management.
▪ Giving customers a first class customer service.
▪ Delivering sales according to the sales plan.
▪ Plan the Advertising campaigns to increase the sales & profits.
▪ Assisted the regular sales staff in the advertisements & improving the sales.
▪Offer superior quality of Service to Etislat Egypt High Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction. ▪ Providing High customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn. ▪ Effectively manage large amounts of incoming calls ▪ Generate sales leads ▪ Identify and assess customers’ needs to achieve satisfaction ▪ Build sustainable relationships of trust through open and interactive communication ▪ Provide accurate, valid and complete information by using the right methods/tools ▪ Meet personal/team sales targets and call handling quotas ▪ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. ▪ Keep records of customer interactions, process customer accounts and file documents. ▪ Follow communication procedures, guidelines and policies. ▪ Take the extra mile to engage customers.
Qatar Handling work shifts between team staff. Following Store requirements and mange it by It's priority. Following the latest products and update the store. Managing staff attendance and holidays. Solving Problems if It's found. Following the store products and email the company if something needed or if a new product found . Managing the store and provide friendly and active environment in the store. Oversee store operations including merchandizing and inventory. Manage customer services and administrative aspects of the job. Train employees for customer management duties. Prepare daily reports Manage daily banking duties. Assume store manager responsibilities when necessary.