General Manager
ARO Hospitality Management
Total years of experience :23 years, 5 Months
• ARO Hospitality Management (AROHM.) A young company, which ranges from hospitality solutions to Sports solution with their unique strategies, ensuring repeated customers, was founded in 2015, based in Abu Dhabi United Arab Emirates with an extensive track record of the founder hospitality experieriences, as a new hospitality management company and revenue management consulting firm for independent hotels, resorts and Clubs.
• Based on my 40 years extensive background and experiences in hospitality ( hotel and clubs operations and strategies ) in United Arab Emirates and being the founder of the company Following are Responsibilities :
Responsibilities
• Leading hospitality consultancy company
• carry out research and data collection to understand the organization
• Creates a unique brand value and also enhance business strategies in achieving the desired results
• conduct and Creating in-depth reports and presentations on a business’s processes
• Providing forecasts and expectations.
• Suggesting solutions to business problems.
• Hosting workshops and staff presentations within a company.
• interview the client's employees, management team and other stakeholders
• run focus groups and facilitate workshops
• prepare business proposals and presentations
• identify issues and form hypotheses and solutions
• present findings and recommendations to clients
• implement recommendations or solutions and ensure the client receives the necessary assistance to carry it all out
• manage projects and programmes
• lead and manage those within the team, including analysts
• Liaise with the client to keep them informed of progress and to make relevant decisions.
• Offers a diverse range of services to a wide variety of organizations in the Hotel and Hospitality Industry
• Designed a consultancy model to suit every style, taste and budget in the hospitality and clubs industry.
• Executes and manages hotels, clubs ensuring the highest levels of quality and service to guests.
• Studying new and potential trends within an industry.
• Discovering new opportunities and markets for businesses to expand in.
• Finding new financial avenues to keep a company solvent
__________________________________________________________________
Career Achievements
• The Development of BANAHILL Resort, Dana nag, Vietnam - Mountain Resort
• The Development of Kanon Hotels Group operations in Khartoum, Sudan ( 3 Hotels )
• Pre-opening, Opening and operating ORIENTAL Hotel, Abu Dhabi.
• Visibility Study for Sharjah ORIENTAL Hotel, 250 Rooms.
• Mobilization and opening of QUEST catering company in Cairo, EGYPT.
• Pre-Opening, Opening and start operations of Food @Beverages, Cleaning, Security of ADNIC project
At Abu Dhabi National Exhibition Center”.
• Mobilization, opening and operations of Abu Dhabi Ice Skating Rink, Bowling center, in Zayed Sport City.
• Mobilization, opening and operations of AL AIn Ice Skating Rink and Hilli Fun City,
Company Overview:
• Guest Hotel Facilities Management is headquartered in Abu Dhabi, United Arab Emirates. It has approximately 355 employees and serves real estate owners, investors and occupiers through UAE and GCC Countries.
• Guest Hotels Facilities Management offers advisory services and execution for Hotels Management and property sales and leasing, property and project management, valuation, development services, investment management, and research and consulting.
• Guest Hotels Facilities Management executes strategic, integrated and comprehensive commercial Hotels and real estate brokerage services for tenants/occupiers, property owner and focused vertical industries in the office, industrial, retail, multifamily, and hospitality sectors.
Position Responsibilities:
• Develop and execute the company’s business strategies in order to attain the goals of the board and the Owners.
• Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future.
• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities.
• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times.
• Communicate and maintain trust relationships with The Board, business partners and authorities.
• Oversee the company’s financial performance, investments and other business ventures.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance.
• Read and evaluate all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems.
• Act as the public speaker and public relations representative of the company in ways that strengthen its profile.
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.
• Increased productivity by decreasing employee turn-over by 40%.
• Reorganized accounting department and implemented new control procedures resulting in increased efficiency.
• Act as General Manager of a 325 -room “Two Hotel for Oriental Hotels Service Apartment “in Abu Dhabi and Ajman “with AED. 25 million in revenue.
• Lead and complete the Renovation of the Oriental Hotel Service Apartment “One of the hotels operated by G.H.F.M. “Which Contains 225 Rooms with 2 Restaurants, One Coffee Shop, Spa, Swimming Pool, Banquet Hall, Gift Shop and Business Center
SUMMARY:
Oversees all aspects of The Royal Regency Hotel Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Performs the role of “Hotel General Manager”, ensuring that each criteria in the Royal Hotels standard performance are communicated, understood, achieved and maintained by hotel staff.
2. Performs each criteria as contained in “General Manager’s Standard Operating Procedures” in a satisfactory manner.
3. Performs each criteria as contained in “General Manager’s Standard of Performance” in a satisfactory manner.
4. Creates an operating environment that assures consistent guest satisfaction.
5. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
6. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
7. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
8. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
9. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
10. Maintains an appropriate level of community public affairs involvement.
11. Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
12. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
13. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
14. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
15. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
16. Deals with the general public, customers, employees, government officials with tact and courtesy.
17. Plans and organizes the work of others.
18. Accepts full responsibility for managing an activity.
19. Other duties assigned by The Owner.
Worked As General Manager for two Operations :
1- Al Sadyaat Resort
2- Abu Dhabi Tourist Club
courses: Human relation – Supervisory Development I –
courses: HILITES CERTIFICATE Hilton International Lessons in Teaching Effective Supervision –