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Abdalhadi Altelbani, IT Specialist

Abdalhadi Altelbani

IT Specialist·High Source IT Company-RIYADH

Saudi Arabia

Bachelor's degree, Information technology and computing

Work experience

Total years of experience: 3 years, 3 months

IT Specialist

March 2024 - Present

High Source IT Company-RIYADH

Riyadh, Saudi Arabia •Hybrid

March 2024 - Present

Managed and maintained IT infrastructure, including
Microsoft 365 services, client domains (GoDaddy,
Sahara Net, Tasjeel.ae), and email accounts.
Provided first-line technical support to end-users,
troubleshooting hardware, software, and network
issues to ensure smooth daily operations.
Monitored and optimized system performance,
ensuring high availability and reliability of IT services.
Set up and configured corporate email accounts for
new employees, ensuring seamless onboarding
and integration with company tools.
Delivered user training and created documentation
on internal systems, improving efficiency and
reducing support requests.
Maintained client websites and implemented
preventive measures to minimize downtime.
Ensured software license management and
IT security compliance across office systems.
Company industry:
Telecommunications
Job role:
Information Technology

IT Operations Technician

March 2023 - March 2024

High Source IT Company - RIYADH

Riyadh, Saudi Arabia •Hybrid

March 2023 - March 2024

Installed, configured, and maintained
hardware, software, operating systems,
and printers to support daily office operations.
Monitored network and server health, assisting
in IT infrastructure maintenance to ensure
operational uptime.
Provided timely technical support to staff,
resolving hardware and software issues.
Assisted in deploying new devices and
delivered basic onboarding training for users.
Collaborated with senior IT staff on projects,
system upgrades, and troubleshooting issues.
Ensured compliance with IT security policies
and proper license management for software.
Company industry:
Telecommunications
Job role:
Maintenance, Repair, and Technician

Education

Arab Open University - Saudi Arabia

January 2023

January 2023

Bachelor's degree, Information technology and computing

Saudi Arabia

GPA (point): 2.85 out of 4

GPA (point): 2.85 out of 4

I earned my Bachelor's degree in Information Technology and Computing from the Arab Open University – Saudi Arabia Branch. During the last two years of my studies, I worked as an IT Operations Technician, which enabled me to bridge theory and practice by applying academic knowledge to real-world IT environments. This experience provided me with valuable hands-on skills in technical support, system maintenance, and IT operations.
View attachment

Skills

IT Infrastructure
Expert
IT Infrastructure
Expert
Hardware Support
Expert
Hardware Support
Expert
تكنولوجيا المعلومات
Expert
تكنولوجيا المعلومات
Expert
خدمة العميل
Expert
خدمة العميل
Expert
الدعم الفني
Expert
الدعم الفني
Expert
Desktop Support
Expert
Desktop Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Hardware
Expert
Hardware
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
IT INFRASTRUCTURE
Expert
IT INFRASTRUCTURE
Expert
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
GODADDY
Expert
GODADDY
Expert
MICROSOFT 365
Expert
MICROSOFT 365
Expert
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
Communication Skills
Expert
Communication Skills
Expert
Installation
Expert
Installation
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
TIER 1 TECHNICAL SUPPORT
Expert
TIER 1 TECHNICAL SUPPORT
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Expert
TROUBLESHOOTING PROBLEM SOLVING
Expert
REPAIRING MANUAL MECHANICAL
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
Help desk
Expert
Help desk
Expert
Information technology support
Expert
Information technology support
Expert
Network management
Expert
Network management
Expert
Computer Engineering
Expert
Computer Engineering
Expert
Engineering
Expert
Engineering
Expert
Training
Expert
Training
Expert
Computer Skills
Expert
Computer Skills
Expert
Customer Service
Expert
Customer Service
Expert
Technical Support
Expert
Technical Support
Expert
Administration
Expert
Administration
Expert
Active Directory
Intermediate
Active Directory
Intermediate
Sales
Expert
Sales
Expert
Production
Expert
Production
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Science
Expert
Science
Expert
IT Project Management
Intermediate
IT Project Management
Intermediate
IT Strategy
Expert
IT Strategy
Expert
IT Management
Expert
IT Management
Expert
COMPUTER PERFORMANCE
Intermediate
COMPUTER PERFORMANCE
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
INFRASTRUCTURE MANAGEMENT
Intermediate
INFRASTRUCTURE MANAGEMENT
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SERVER ADMINISTRATION
Intermediate
SERVER ADMINISTRATION
Intermediate

Social profiles

Personal Website
Personal Website
linkedin.com/in/a-altelbani/

Languages

Arabic

Native Speaker

English

Expert

Memberships

Saudi Council Of Engineers(SCE)

Specialist

May 2024

Training and Certifications

Certifications
troubleshooting ITfor BusinessSuccess
CompTIAA+ Fundamental ITsupportand troubleshooting skills.
+CompTIA Network
Jan 2024
Show credentials
Training
Communications Skills
Edraak Show credentials
IT for Business Success
HP Show credentials

Hobbies and interests

reading