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Muhammad Arshad Khan, IT Support Engineer

Muhammad Arshad Khan

IT Support Engineer·Saipem taqa Al-Rushaid Fabricator .(STAR)

Saudi Arabia

Diploma, DAE (Electronics)

Work experience

Total years of experience: 17 years, 3 months

IT Support Engineer

December 2021 - Present

Saipem taqa Al-Rushaid Fabricator .(STAR)

Dammam, Saudi Arabia

December 2021 - Present

• Installation, Configuration, Administration, Maintenance and Technical Support for windows XP, Windows Vista, windows 7 and windows 10.
• Assembling and installation Intel Pentium IV, Celeron, Dual Core, Core 2 Dou, Quad Core, Core i7, AMD, IBM computable PC and all latest Computer.
• Installing and troubleshooting of MS Office, office365, Driver, antivirus, and all kind of package software.
• System preparation, configuration, and upgrade for the new clients.
• Technical Support and the Preventive Maintenance to the existing clients.
• Maintain and troubleshooting of local networks.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
• Respond to inquiries from customers and technical support regarding functions and operations of Computer Systems.
• Purchase IT related devices and accessories from local market.
• Installation and Maintenance of LaserJet, Dot-matrix, Stand-Alone printers, Xerox printers e.g. B8045, B8170 and C8170.
• Installation and configure bar code& ID Card printer.
• Install, configure, and share network printers.
• Backup and restore via windows and 3rd party solution e.g. Acronis true image & Norton ghost.
• Provides support to the end users on variety of issues.
• Application Software Installation according to the customer requirements.
• Assist/Guide clients through phone inquiries (Helpdesk Support)
• Maintain Master inventory and contacts List every day.
• Installing, configuring, and testing the OS in virtual environment e.g. Hyper-V VMware and Virtual Box.
• Maintain & create users and computers in Active directory.

Company industry:
Other Business Support Services
Job role:
Information Technology

IT Support Technician

December 2019 - December 2021

Al-Khaleej Computer & Electronics (Project in KFSHD)

Dammam, Saudi Arabia

December 2019 - December 2021

• Installation, Configuration, Administration, Maintenance and Technical Support for windows XP, Windows Vista, windows 7 and windows 10.
• Assembling and installation Intel Pentium IV, Celeron, Dual Core, Core 2 Dou, Quad Core, Core i7, AMD, IBM computable PC and all latest Computer.
• Installing and troubleshooting of MS Office, Medical Software, Driver, antivirus, and all kind of package software.
• System preparation
• Technical Support and the Preventive Maintenance to the existing clients.
• Maintain and troubleshooting of local networks.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
• Technical Support and the Preventive Maintenance to the existing clients.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.

Company industry:
IT Services
Job role:
Information Technology

IT Support Technician

May 2012 - December 2019

Al-Jeraisy Computer & Communication system.(Project in KFSHD)

Dammam, Saudi Arabia

May 2012 - December 2019

• Installation, Configuration, Administration, Maintenance and Technical Support for windows XP, Windows Vista, windows 7 and windows 10.
• Assembling and installation Intel Pentium IV, Celeron, Dual Core, Core 2 Dou, Quad Core, Core i7, AMD, IBM computable PC and all latest Computer.
• Installing and troubleshooting of MS Office, Medical Software, Driver, antivirus, and all kind of package software.
• System preparation, configuration, and upgrade for the new clients.
• Technical Support and the Preventive Maintenance to the existing clients.
• Maintain and troubleshooting of local networks.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
• Technical Support and the Preventive Maintenance to the existing clients.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.

Company industry:
IT Services
Job role:
Information Technology

IT Support Technician

April 2009 - April 2012

Al-Khaleej Computer & Electronics System. (Project in KFSHD)

Dammam, Saudi Arabia

April 2009 - April 2012

• Installation, Configuration, Administration, Maintenance and Technical Support for windows XP, Windows Vista, windows 7 and windows 10.
• Assembling and installation Intel Pentium IV, Celeron, Dual Core, Core 2 Dou, Quad Core, Core i7, AMD, IBM computable PC and all latest Computer.
• Installing and troubleshooting of MS Office, Medical Software, Driver, antivirus, and all kind of package software.
• System preparation, configuration, and upgrade for the new clients.
• Technical Support and the Preventive Maintenance to the existing clients.
• Maintain and troubleshooting of local networks.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
• Technical Support and the Preventive Maintenance to the existing clients.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.

Company industry:
IT Services
Job role:
Information Technology

Education

Metallurgical Training center.Pakistan Steel. Bin Qasim

April 2004

April 2004

Diploma, DAE (Electronics)

Pakistan

GPA (percentage): 69%

GPA (percentage): 69%

DAE (Electronics)

Skills

Hardware 2FSoftware Installation

Expert

Windows XP Professional

Expert

Troubleshooting Hardware

Expert

Active Directory

Expert

IP Addressing

Expert

IT Support Engineer

Expert

Exchange Server 2013

Beginner

installing Windows Server 2008 ,2008 R2 and 2012

Intermediate

windows 7

Expert

MS outlook

Expert

Hardware

Intermediate

installing & configuring windows 7,8, and 10

Expert

Installation

Intermediate

Computer Hardware Troubleshooting

Expert

Technical Support

Intermediate

IT Technical Support

Intermediate

Microsoft Office

Intermediate

System Administration

Intermediate

Operating Systems

Intermediate

Outlook

Intermediate

PC Networking

Intermediate

Desktop Support

Expert

Hardware 2FSoftware Installation

Expert

Windows XP Professional

Expert

Troubleshooting Hardware

Expert

Active Directory

Expert

IP Addressing

Expert

Languages

English

Intermediate

Memberships

saudi council

Technician

February 2024

Training and Certifications

Certifications
Microsoft Certified IT Professional
Dec 2010 - Dec 2016

Hobbies and interests

Reading Books