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Abdalhadi Altelbani, IT Specialist

Abdalhadi Altelbani

IT Specialist·High Source IT Company-RIYADH

Saudi Arabia

Bachelor's degree, Information technology and computing

Work experience

Total years of experience: 3 years, 4 months

IT Specialist

March 2024 - Present

High Source IT Company-RIYADH

Riyadh, Saudi Arabia •Hybrid

March 2024 - Present

Managed and maintained IT infrastructure, including
Microsoft 365 services, client domains (GoDaddy,
Sahara Net, Tasjeel.ae), and email accounts.
Provided first-line technical support to end-users,
troubleshooting hardware, software, and network
issues to ensure smooth daily operations.
Monitored and optimized system performance,
ensuring high availability and reliability of IT services.
Set up and configured corporate email accounts for
new employees, ensuring seamless onboarding
and integration with company tools.
Delivered user training and created documentation
on internal systems, improving efficiency and
reducing support requests.
Maintained client websites and implemented
preventive measures to minimize downtime.
Ensured software license management and
IT security compliance across office systems.
Company industry:
Telecommunications
Job role:
Information Technology

IT Operations Technician

March 2023 - March 2024

High Source IT Company - RIYADH

Riyadh, Saudi Arabia •Hybrid

March 2023 - March 2024

Installed, configured, and maintained
hardware, software, operating systems,
and printers to support daily office operations.
Monitored network and server health, assisting
in IT infrastructure maintenance to ensure
operational uptime.
Provided timely technical support to staff,
resolving hardware and software issues.
Assisted in deploying new devices and
delivered basic onboarding training for users.
Collaborated with senior IT staff on projects,
system upgrades, and troubleshooting issues.
Ensured compliance with IT security policies
and proper license management for software.
Company industry:
Telecommunications
Job role:
Maintenance, Repair, and Technician

Education

Arab Open University - Saudi Arabia

January 2023

January 2023

Bachelor's degree, Information technology and computing

Saudi Arabia

GPA (point): 2.85 out of 4

GPA (point): 2.85 out of 4

I earned my Bachelor's degree in Information Technology and Computing from the Arab Open University – Saudi Arabia Branch. During the last two years of my studies, I worked as an IT Operations Technician, which enabled me to bridge theory and practice by applying academic knowledge to real-world IT environments. This experience provided me with valuable hands-on skills in technical support, system maintenance, and IT operations.

Skills

IT Infrastructure

Expert

Hardware Support

Expert

تكنولوجيا المعلومات

Expert

خدمة العميل

Expert

الدعم الفني

Expert

Desktop Support

Expert

Computer Hardware Troubleshooting

Expert

Hardware

Expert

INFORMATION TECHNOLOGY

Expert

SYSTEM ADMINISTRATION

Intermediate

IT INFRASTRUCTURE

Expert

NETWORK TROUBLESHOOTING

Intermediate

GODADDY

Expert

MICROSOFT 365

Expert

CONFLICT RESOLUTION

Intermediate

Communication Skills

Expert

Installation

Expert

COMPLEX PROBLEM SOLVING

Expert

TIER 1 TECHNICAL SUPPORT

Expert

COMPUTER HARDWARE

Expert

PROJECT MANAGEMENT

Intermediate

TROUBLESHOOTING PROBLEM SOLVING

Expert

REPAIRING MANUAL MECHANICAL

Intermediate

CONTINUOUS IMPROVEMENT PROCESS

Intermediate

Help desk

Expert

Information technology support

Expert

Network management

Expert

Computer Engineering

Expert

Engineering

Expert

Training

Expert

Computer Skills

Expert

Customer Service

Expert

Technical Support

Expert

Administration

Expert

Active Directory

Intermediate

Sales

Expert

Production

Expert

Microsoft Excel

Expert

Microsoft Office

Expert

IT Technical Support

Expert

Science

Expert

IT Project Management

Intermediate

IT Strategy

Expert

IT Management

Expert

COMPUTER PERFORMANCE

Intermediate

END USER TRAINING AND SUPPORT

Intermediate

INFRASTRUCTURE MANAGEMENT

Intermediate

OPERATING SYSTEMS

Intermediate

OPERATIONS

Intermediate

SERVER ADMINISTRATION

Intermediate

Social profiles

Personal Website
Personal Website
linkedin.com/in/a-altelbani/

Languages

Arabic

Native Speaker

English

Expert

Memberships

Saudi Council Of Engineers(SCE)

Specialist

May 2024

Training and Certifications

Certifications
troubleshooting ITfor BusinessSuccess
CompTIAA+ Fundamental ITsupportand troubleshooting skills.
+CompTIA A
+CompTIA Network
Jan 2024
Training
Communications Skills
Edraak
IT for Business Success
HP

Hobbies and interests

reading