Quality Specialist
Contact Center Company
Total des années d'expérience :15 years, 9 Mois
Duties & Responsibilities:
Coordinating the resolution of quality problems and complaints.
Tracking quality assurance metrics to recognize and identify areas where policies and procedures need to be changed or developed.
Participating in defining quality issues and determining approaches and methodology for addressing these issues.
Generating regular reports on quality issues.
Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements.
Ensure that all the services meet the company standard.
Conducts audits and reviews/analyzes data and documentation.
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Supervise production line operation in accordance with plant policies and procedures.
Conduct employee performance reviews.
Coordinate production start-ups, shutdowns, and changeovers.
Schedule and conduct shift meetings.
Responsible for quality control. Make adjustments as necessary during shift to produce product within specifications
Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs).
Communicate with other Shift Supervisors and Plant Manager.
Ensure a clean and safe work area.
Others.