Regional Operations Director
Magrabi Hospitals and Centers
Total years of experience :20 years, 1 Months
JCI accreditation Oct 2018
JCI accreditation (1/2015)
To ensure effective management of operations as one of the main factors toward organizations' success, production planning, control systems, increasing profit and cutting costs. use the different resources to have a smooth operation management of all administrative functions in the facility, carrying out the assigned objectives, plans and directing activities of assigned departments " areas of responsibility"
-Member of general procurement committee (CRC)
-Member of lab. Equipment purchasing committee (CRC)
-Member of construction and engineering committee (CRC)
-Member of new branches and investment committee(CRC)
-Member of marketing committee (CRC)
-Member of call center (CRC)
-As a branch manager :
•A mediator to maintain the contact between customers and employee on the work area and to ensure that quality service is being applied to the customers.
•Supervise the work of employees and conduct performance evaluation of my team associates and after that encourages them to do better.
•Keep a keen eye on who has done better then will give merit to an employee who has done a big contribution in sales and operation in order for others to follow the example.
•Help the employees to create a training program that could help them in doing a better job and after that it is also very important to take part actively in it.
•Providing satisfaction to the customers through setting standards and measures for the work when it comes to giving satisfaction to customers.
•Handling the cases of customer complaints occurred by the provided services
•Oversee all the matters of daily sales and operation assessments and as well as monitor every transaction made in the business operations.
•Providing a better working atmosphere.
•Take care about the salaries and pay rolls and make sure that salary and bonuses are properly given to them in time and according to performance indicators.
•Being in direct contact with the employees to inform them about holidays and other events which may affect the daily operation .
•Look properly to the service, its marketing and processing to make sure that the price of services offered by the branch is correct for both the business and customers.
•Sending reports and updates of the business status to the main branch
•Look properly to the finance to develop the annual budget for the daily expenses of the business branch.
•Analyze the existing strategies or plans of the company and also recommend the solutions in case of flaws or loopholes.
•Work in different departments but are generally associated with human resources where they are responsible for employee training.
•Understand the issues faced by clients or customers and suggest appropriate measures for problem solving.
•Reviewing of the financial statements, analyzing the competition in the market and provide recommendations on how to change and improve the company to a more efficient organization.
•Communicates with teammates and project leaders to deliver the best solution for the projects
•Monitors the market trends to develop products and improve existing products and services
-Follow up on the National Health reform program of Egypt with McKinsey & Co
-Member of Public Private Partnership committee
-Member of Cairo Medical City project committee
-Member of Ministry Doctors treatment committee.
-Member of the development team of Treatment on Government expense department.
-Coordinator of the international affairs.
- Member of the political communication office.
- As a Personal assistant of the minister :
1. Manage and maintain the minister’s diary and email account.
2. Filter emails, highlight urgent correspondence and print attachments.
3. Ensure busy diary commitments, papers, and travel arrangements are managed effectively including producing a daily folder with diary, necessary papers, etc. and troubleshooting problems.
4. Conduct weekly diary meetings with the minister to discuss upcoming engagements, invitations and other requests.
5. Schedule on behalf of the minister meetings between him and his direct reports and the committees and groups to which he is a member.
6. Coordinate travel and accommodation requirements in connection with others and ensure arrangements in place for the minister match his requirements.
7. Filter general information, queries, phone calls and invitations to the minister by redirecting or taking forward such contact as appropriate.
8. Manage the process of calling for briefing on behalf of the minister from start to finish ensuring that he is fully prepared for all engagements.
9. Keep and maintain an accurate record of papers and electronic correspondence on behalf of the minister.
10. Prepare correspondence on behalf of the minister, including the drafting of general replies.
11. Minute general meetings as required and complete research on behalf of the minister.
12. Keep and retrieve files.
13. Ensure guests meeting with the minister are well taken care of.
14. Provide a service that is in line with the minister’s work habits and preferences.
•New branch construction project manager. (CRC)
•Assistant project manager for Information technology project.(CRC)
•Member of CT scan purchasing committee.(CUSH)
As a radiologist:
-Diagnoses and treats diseases of human body, using x-ray and radioactive substances: Examines internal structures and functions of organ systems, making diagnoses after correlation of x-ray findings with other examinations and tests.
-Administers radiopaque substances by injection, orally, or as enemas to render internal structures and organs visible on x-ray films or fluoroscopic screens.
As a project manager:
•lead the planning and implementation of project
•facilitate the definition of project scope, goals and deliverables
•define project tasks and resource requirements
•develop full scale project plans
•assemble and coordinate project staff
•manage project budget
•manage project resource allocation
•plan and schedule project timelines
•track project deliverables using appropriate tools
•provide direction and support to project team
•quality assurance
•constantly monitor and report on progress of the project to all stakeholders
•present reports defining project progress, problems and solutions
•implement and manage project changes and interventions to achieve project outputs
•project evaluations and assessment of results
-Attendance and participation at diagnostic and treatment clinics under the direction of the Consultant.
-Attendance and participation at out-patient clinics to support the Consultants in the provision of the Area Consultative Service.
-The co-ordination of investigatory data under the directionof the Consultant.
-The maintenance of contact with Medical staff team regarding patients undergoing investigation and/ or treatment within the Department.
-To support the Consultant in the direction of Orthodontic and Oral & Maxillofacial Technical Services.
-Occasionally the management of medical emergencies under the direction of the Consultant.
-A research program has been defined within the Departments.
currently enrolled in Second semester in year 1
Master of Business Administration Major 1: Consumer Behavior, Major 2: Strategic Management Tulane University, Freeman School of Business New Orleans, LA, USA July 2007 - May 2009 MY MBA Program : - Develop real-world experience in unique programs - Develop true international experience through the Global Leadership Module that combines four semesters of coursework with three international excursions: Europe - Latin America - Asia - Develop real practical experience through two years of hard-hitting consulting and business plan development in the Practice of Management Module. Advertising, brand management, marketing -- these are some of the career paths open to Freeman MBA students in marketing. Course content is dictated by the skills and knowledge needed to succeed in a marketing career. Courses tie training more tightly to the needs of the companies that recruit. Consulting, operations, entrepreneurship, family business, strategy -- these are some of the careers supported by the strategic management and leadership concentration. The curriculum is practical.This is a distinct advantage of the Freeman School's management curriculum.
This is a post-graduate diploma accredited by the Supreme Council of Universities. The diploma consists of six courses in the following areas: Management Functions, Human Resources Strategies, Marketing, Information Systems, Finance and Accounting and Total Quality Management (Improving Medical Performance).
Bachelor of Medicine, Bachelor of Surgery is the basic medical degree after completion of 6 academic years.
The International General Certificate of Secondary Education (abbreviated IGCSE) is an internationally recognised qualification for school students.The term "IGCSE" is the registered trade mark of the University of Cambridge . Cambridge IGCSE provides a broad and flexible study program and covers subjects from a variety of areas: Languages, Humanities, Social Sciences, Mathematics, Creative, Technical and Vocational. Most IGCSE subjects offer a choice of tiered examination: Core or Extended papers .