Head of Digital & Technology
Total Marketing Middle East
Total des années d'expérience :19 years, 3 Mois
Accomplishments:
» Provided required support and assistance to the management in handling requests/issues raised by the internal and external audit entities; analysed all requests, monitored audit execution and reviewed findings with governance bodies.
» Regularly monitored and assessed business needs of user community and clients; recommended apposite solutions with an aim of maximising client satisfaction.
» Developed strategic project plans to ensure effective implementation and execution of new projects while coordinating the process requirements with the project leaders.
Key responsibilities:
» Planned and controlled project budget along with leading and ensuring smooth operations of the various IT related functions, including business application, IT infrastructure and IT security.
» Accountable for identifying and implementing effective technology to optimise internal operations of the company while maximising strategic benefits.
» Developing and customising technological systems and platforms to deliver excellent customer services with improved standards.
» Overseeing and authorising the deployment, monitoring, maintenance, development and support activities pertaining to all hardware and software in line with the institutional needs.
» Successfully led the integration of IT and digital services
» Led the implementation of ERP/SAP
» Designed and implemented IT solutions as well as business automation solutions for the B2B sales activity and lubricant plant (production, logistics, demand planning and warehousing).
» Recommended innovative IT solutions to the top management committee
Core Competencies: `
▪ Global IT Infrastructure ▪ IT Security Standards Implementation ▪ Technology and Business Linkage Planning ▪ ERP Selection and Implementation ▪ Business Process Reengineering ▪ Business Requirement Analysis ▪ Vendor and Contract Negotiation ▪ Communication Skills ▪ Coaching and Leadership ▪ IT Project Management ▪ Creativity / Solutions Generation ▪ Leadership and Management ▪ Network Architectures ▪ Security Tools, Standards and Best Practices ▪ Information Security Compliance Management ▪ IT Risk Management ▪ IT Strategy Development ▪ IT Auditing and Compliance ▪ Business Continuity Plans ▪ New Technology Implementation ▪ Digital Transformation ▪ Digital Strategy ▪ Team Management and Training ▪ Inter-departmental Communication ▪ IT Governance ▪ Policy Implementation and Adherence ▪ Statutory and Regulatory Compliance ▪
» Implemented SAP ERP system as a project owner; undertook responsibility of managing, controlling and monitoring performance of SAP.
» Assured efficient and smooth operations of all systems, infrastructures, server, networks and securities in accordance with the company standards.
» Delegated responsibilities to junior IT staff and monitored their performance; determined improvement needs and facilitated required support to enhance their abilities.
» Recommended and implemented technological improvements related to IT field for all remote sites.
» Managed and supervised a team of IT experts as well as 5 outsourced contractors working in different IT fields.
» Successful in establishing the IT department from scratch along with developing and implementing effective IT procedures in accordance with the company framework and ISO standards.
» Instrumental in effectively negotiating the retail automation project and SLA related in addition to steering digital and innovation transformations.
» Proven record of leading the opening of over 130 retail locations; installed, configured and secured LAN, WAN, VPN and Intranets while troubleshooting related issues.
I was part of Technical support team that provides full IT Support for more than 1500 customers (Banks, Hotels, International Companies and others) .
I have participated in implementing large Projects most of it I was the project Engineer, these projects includes designing, implementing and supporting medium and large IT Environments. The Environments includes HP Blades and Storages, Microsoft, Cisco, ToIP, MacAfee and other products.
Support Microsoft Exchange 2003 and 2007, ISA 2004 and 2006, Active directory 2003 and 2008 and other Microsoft products.
Understanding Customers requirement and Provide IT Consultancy for them.
Network administrator and LAN manager in computer center
Technical support for the first and second level of support