Senior Project Manager
Electronic Health Solutions
Total years of experience :20 years, 5 Months
Electronic Health Solutions company is a non-for-profit company established in Jordan by the major stakeholders of healthcare delivery. It consists of a team of over 400 Healthcare professionals, Infrastructure and Software engineers.
Duties and Responsibilities:
Managed and closed the first application specialized in nutrition and food services project in Jordan.
Managed and closed the Hakeem Dental web-application project.
Modeling the project implementation methodologies, processes and building capacity for the new packages for VistA to be followed for the roll-out in all Healthcare Facilities in Jordan (packages like Nutrition & Food Services package, Dental web-application package, Pharmacy GUI…etc.).
Participated in managing the Pilot project, billing system "ERP" as well as the integration between the billing system and VistA health solutions including several packages: VistA CPRS, Pharmacy, Laboratory, Radiology), at Prince Hamzah Hospital in preparation for rollout in all health care facilities throughout Jordan.
Allocated as Program Manager to implement VistA health solutions packages in Jordan Healthcare Facilities.
Supervising and mentoring the project management team to successfully implement VistA health solutions packages in all public health care facilities throughout Jordan
Develop tools and frameworks for the project implementation approach to reach the targeted level of quality in delivery.
Participate and effect the strategic decisions thru perform studies and researches for the company in this regard.
Provides high level reporting, dashboards and trend analysis of the project performance, risks and business development.
Lead and coordinate the Go-Live activities including the execution of the deployment plans and checklists.
My Job Responsibilities included:
Managing MS Dynamics AX Implementations projects across pharmaceuticals, shipping and manufacturing industries as per Sure Step methodology.
Responsible for managing and proactive steering of the projects that are strategically ‘Crucial’ to the organization and of a High priority.
Provide directions and assistance as needed to other projects, to overcome important obstacles/aspects encountered during the project life cycle.
Report directly to CEO
Prepare and provide presentations relative to the project status and progress information, analysis, recommendations and strategies to executive management level.
Conduct daily and weekly meetings to ensure all team members are clear on their.
Responsible of Build vertical solutions over many industries through gap analysis process and solution customizations, with keeping control on scope of work and avoid scope creep as well. With smoothly implementation of change management process.
Analyze business needs, participate in designing functional requirements. In addition, Highly supervision on all project documents such as FRD, Fit/Gap Analysis, FDD, User Manual, etc. i.e. decidedly supervision on preparation Business Process Mapping, Business Process Re-engineering (As Is - To Be) documents.
Provide specialized business expertise to develop and/or modify functional requirements for application development.
Involved in customer-facing requirements gathering and solution design sessions. Also, experience in leading requirements (scope, gap) and provide strategic advice to the clients as well.
Perform Project plan development, authorization, baseline, and management.
Preparation and maintenance of project plan, project kick off presentation to stakeholders.
Ensuring the required documentation is in place as defined in the implementation methodology.
Ensuring the usage of standard templates as defined in the implementation methodology, documenting issues on projects and following the escalation route if necessary, proactively identify the risks on project and take necessary steps in preventing them.
Ensuring the deliverables are in line with the set quality standards, ensuring the signs offs as defined in the project plan are received from the customer on time.
Providing updates to stake holders using progress reports, status reports and performance reports as agreed during the kick off meeting.
Actively participates in improving company project management best practices
Actively participates in improving company project management skills
Some of projects that I handled- as mentioned below:
United Pharma Co. - this project was completed and delivered successfully with highly customer satisfaction(I already got the acceptance certificate)
MICROSOFT will make a case study for this successful project in the pharmaceutical industry as well.
Project Scope:
- It was an upgrade project type (as per Sure Step methodology), the scope of the project was to implement Microsoft Dynamics AX 2009 - Production module.(Process Manufacturing, Process Distribution, Master Planning, Quality Control, Manufacturing cost, Advanced Purchasing -Purchase requisition, Request for quotations)
MALTRANS Shipping agency.
Project Scope:
- It was a standard project type (as per Sure Step methodology), the scope of the project is to implement financial modules, trade & logistics modules and HR & Payroll modules in AX 2012
GEPICO.
Brief Project Scope:
- It was a standard project type (as per Sure Step methodology), the scope of the project is to implement financial modules and trade & logistics modules in AX 2012
Project management and supervising and coordinating work of staff & external third parties. Also managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with clients to deliver winning products. I used to be engaged as executive level on all strategic planning (internally and externally) achieving company objectives and customer satisfaction resulting in personal recognition.
My Job Responsibilities included:
Plans, organizes, coordinates and monitors the internal management of the
organization.
Involved in the formulation of policy management.
Oversees all administrative processes needed.
Distributing and teaching the methods and regulation adopted in the organization, including information systems and indicates what should be followed in this regard.
Develops secretarial work and archives everything related to save correspondence, papers and records and reports. Therefore, make it easier to obtain the required information in the shortest possible time.
Make sure to take into account the company's legal obligations and monitoring their application.
Participates in developing the overall plan for the organization,
Estimate the needs of the company for records, publications, transportation and other public services such as the provision of electricity, water, maintenance and ventilation, cooling and heating, etc.
Puts models publications office(Templates); identifies the purpose of each model and confirmed the adequacy of these models to achieve the required levels in terms of simplification of work.
Provides regular service to the departments and units.
oversees the preparation of data and statistics requested from management.
Reviewing periodic reports received by the management and oversees the analysis and examines the problems highlighted and puts solutions.
Oversees technical and administrative employees under his direction and works to raise the competence development, taking into account the application of his subordinates to help occupational health and safety.
Supervising and directing employees in their day-to-day tasks.
Ability to chase up new business opportunities.
Increasing brand awareness and bringing in new customers.
Maintaining relationships with key clients.
Excellent lead generation and development skills..
Responsible for overall project management.
Act as the Firm’s representative with the supplier and consultant during the execution of the project.
Negotiate changes to the scope of work with the supplier and key stakeholders.
Ensure a comprehensive, active and well-recorded liaison between the project, consultant engineer and supplier.
Oversee establishment of Project Execution Plan and other documents as required.
Provide leadership and direction to all project operations.
Monitor all work progress on a day-to-day basis to ensure conformance with schedule, contract documents and project budgets.
Manage multiple resources and maintain current knowledge of project and respond to administrative and technical inquiries.
Schedule, attend, and participate in all projects meetings- if required.
Ensure all elements of plans and specifications meet cost and schedule requirements.
Facilitate the resolution of any problem, issue or complications and assure appropriate action is taken.
Monitor performance of suppliers, and determine compliance with contractual obligations.
Establish and maintain good relations with suppliers aimed at safeguarding and promoting company interests.
Ensure that all punch list items are resolved and that there is no prolongation of project.
The current main assigned projects are :
Peoplearabia HRMS Implementation project.
Review and implement Hoshanco HR policies and procedures project.
Al-Hoshan Consultants, PerformICT
(MICROSOFT’S GOLD PARTNER COMPANY)
This sister company of HOSHAN Group which is being involved in ERP and HRMS Business Solutions to whole middle east since 1994.
Worked as an HR Business Consultant. I have done many successful projects which can be further discussed. My Job Responsibilities included:
Working as Business Consultant and Project Manager for Implementing PeopleArabia Human Resource Management System.
Lead the Implementation team to complete the project successfully.
Capable of Defining the Scope of Work for HRMS implementation.
Prepare & Schedule the HRMS Implementation Plan.
Define the Methodology for successfully implementing PeopleArabia.
Defining Job descriptions and skill sets for specific job titles.
Grade Banding
Able to perform Data Migration to PeopleArabia from any legacy system.
Implementing precise tools and methodology for attendance and time management.
Consultation with clients about the Employee Performance Management.
Providing effective methods to measure and determine the appraisals of employees.
Guide and assist the Client in defining HR policies and Procedures.
Define the Customizations required specific to client’s requirements.
Provide Training of PeopleArabia to end users and administrators.
Presentation and Demos to C- level management.
Active Communications with clients throughout the projects via SHAREPOINT APPLICATION.
Analyzing factor for Integration with other applications like BAAN.
Using VPN Connectivity for Data Migration and trouble shooting and Remote Support.
* Some of my clients include:
Sadhan Group
SNS Co.
Satco.
Batco.
INDUSTRIES I HAVE DONE SUCCESSFUL IMPLEMENTATIONS IN:
Retail
Airlines
Tele-Communication
Real Estate
Travel and Tourism
All references will be provided upon request
HR and Payroll product developed on ASP.NET2003 further Migrated to 2008 and SQL Server 2005 and Crystal Report.net/ SQL Reporting Services for reporting. It’s a dual language/dual-localization product. Peoplearabia HRMS is a modular system; includes modules as below:
Administration module| Personnel module| Payroll module| Recruitment module| Organization Management module| Appraisal module| Training module| Succession Planning module| My HR
Remote & On Site support, enhancement and customizations to our Clients on reports, and enhancements through VPN Connection(s)
Increased income from service contracts by 40%
Manage technical after-sale support.
Continuous follow ups for customer feedback including scheduling engineers to call / visit customers for machine check ups
Responsible for customer satisfaction
Visit customers to renew or sign new maintenance contracts including re-gaining trust of dead customers
Assist the sales team in convincing the prospects
Improved the quality of the service contracts (Presentable Contract: e.g. re-wording, paper type, affix Xerox logo, et.)
Attended a 4-day "Sales Cycle" Course
Acting as Xerox Help Desk supervisor.
Database Administration:
Monitored stock movement and other related reports pertaining to stock inventory like
Monthly balances
Cost and Sales prices
Re-order level
using back office inventory software, to allow management the ease of evaluating prices competitive with others.
Management of the database & maintained regular backups.
Trained staff on the Back-Office inventory system within the ERP.
Managed User administration for ERP & SQL Server.
System Analysis and Design:
Design, configure database structure as required by the management.
Analyze and evaluate Systems Designs.
Customize & Parameterize ERP functionalities to ascertain the system is working in accordance with the required specifications.
Modified as needed for Inventory Control including Stock Movement & Barcoding, Point of Sale, Purchasing, Warehouse & Delivery.
Program and designed the layout of accounting forms required by the management.
Design flyers used for promotional and marketing programs.
Install Softwares for standalone PC’s and Networks.
Generating Required Business Reports:
Accounting Dept. monthly inventory report.
Purchasing Dept. reports pertaining to Purchase Orders, with updated costs and sales prices.
Other duties as assigned by the General Manager.
Acting as PURCHASING MANAGER (Position held temporarily for 3 months) 2004
Shaker Supermarket, Awni and Bashar Shaker Co., Ltd.
Increased supermarket shelf space and expanded new sections.
Increased products variety and contracted with new suppliers.
Approved Purchase Orders against Suppliers proposals.
Negotiated promotional offers & dealt with the best offers to meet the required target.
Introduced and executed the idea of renting out areas of high customer exposure.
Enhanced some purchasing policies for new items.
Recognized by the Jordanian Government for the Univesrity Bachelor’s Degree Graduation Project accomplished: Map Of Jordan using PHP software. The project ranked first in the lists among the colleges and universities that participated.