عبد الله المهزع

-Strategic AccountManagement andNewBusinessDevelopment across
Government, Royalty, Diplomatic, and GCC segment to meet financial goals.

-Represent the Jumeirah Group at roadshows, trade fairs and attend GCC&MEASA
sales calls/trips to maximize market exposure and newmarket development.

Develop annual strategy supporting overall allUAE Jumeirah properties Commercial Plan aimed to deliver financial targets.

-Establish annual revenue targets per team member and account and utilize as measurement tool.

-Lead, manage and develop the team
based on parameters i.e.revenue,
BDRC, Conversion% andMJBSCgoals
Contribute to overallCommercial Strategy ofUAE Jumeirah properties through collaboration with Sales, Marketing andRevenue leadership

Proactively initiate and engage sales calls to new prospects.
Work closely with Corporate Marketing to design and execute pre-agreed strategies built around developing new business growth.
Open business development dialogs with strategic customers. Particular interest is to build a few large strategic accounts.
Interface with existing strategic customers to solidify mutual expectations of performance and growth.
Identify and attend exhibitions and other business functions to keep abreast of developments in the marketplace, to find potential new business, and to market company’s end-to-end services/ solutions.

The Company has maintained a leading position in properties sales/leasing and property management throughout the Middle East & North Africa region.

Key Responsibilities:- Assessments of marketing opportunities and target markets, intelligence gathering on customers and competitors.
 Generating leads for possible sales follow up sales activity, formal proposal writing and business module design.
 Expand company’s product reach and profit revenues, identifying new markets and new clients.
 Develop a situation analysis of the company including its strengths, weaknesses, opportunities and threats to assist in the development of a strategic plan for the future of the business

The Company has maintained a leading position in the development of shopping malls throughout the Middle East & North Africa region.

Key Responsibilities:
Proactively managing overall maintenance activities of the mall including repair of electrical, fire and safety, security systems, interior and exterior cleaning, etc.
Planning, organizing and controlling purchasing activities, maintaining uninterrupted flow of materials to support maintenance schedules.
Devising annual operating budget, monitoring expenses related to the interiors of the mall and reconciling it with the target budget to prevent cost overflows.
Developing schedules for periodic evaluation of mall facilities, drafting quarterly property inspection reports to analyze maintenance related anomalies and executing requisite steps to resolve them.
Formulating scope of work for all mall maintenance contracts and monitoring the performance of contract service providers to ascertain adherence to all operational regulations.
• Estimating and recommending required resources such as equipment & labour, to maximize efficiency of the interior cleaning, traffic and security system in the mall.
• Maintaining accurate records pertaining to operating condition of equipments and other systems in the shopping mall.
• Ensuring procedural adherence. Resolving unexpected technical difficulties, identifying bottlenecks by providing appropriate recommendations.

The Company is a major airline in the Middle East, and a subsidiary of The Emirates Group. It operates over 1, 990 passenger flights per week, from its hub at Dubai International Airport, to over 101 destinations in 61 countries across 6 continents.

Inducted as Flight Attendant and worked up the hierarchy to merit promotion to the position of Operations Duty Controller.

Designation Chronology:
• September 2007 - July 2009: Operations Duty Controller
• August 2003 - August 2007: Flight Attendant

Key Responsibilities as Operations Duty Controller (September 2007 - July 2009):
• Communicated with flight crew on all aspects of flight handling phases and coordinated requests received from flight crews to responsible divisions.
• Ensured that all safety procedures are followed and immediately reported any discrepancies in flight handling process.
• Updated aircraft specific load sheets and the emergency checklist based on passenger load to avoid malfunctioning once airborne.
• Proffered excellent customer service, maintained safety and comfort, first aid, security and service standards in accordance with quality policies to gain customer loyalty.
• Provided leadership and motivation to crew control officers and organized training in areas of hard/ soft skills to promote a culture reflective of company’s guiding principles, core values, and vision.
• Demonstrated sound knowledge of Emirates network in the region, anticipated potential crew problems and provided appropriate recommendations to the Vice President - Network Control.

Key Responsibilities as Flight Attendant (August 2003 - August 2007):
• Ascertained execution of the flight commander's instructions, doors are barred and seat belts fastened, hence safety and emergency rules are adhered to.
• Announced safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets as well as administered first aid to passengers in distress.
• Assisted passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing.
• Attended preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and number of passengers.
• Provided excellent customer service, maintained and enhancing safety, first aid, security, and service standards in accordance with quality policies to gain customer loyalty.

Key Responsibilities:
• Analyzed customer requirements and according marketed e-vision services, whilst ensuring compliance with organizational policies and procedures.
• Evaluated customer feedback to suggest modifications and incorporated the same in business strategy, thus effecting high levels of sales and achievement of organizational objectives.
• Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken to cater the same.
• Liaised with clients and the technical team to ascertain smooth execution of all day to day activities of the department.