National body shop and accessories manager
United Motors Company
مجموع سنوات الخبرة :19 years, 6 أشهر
Managing body shop centers in an automotive dealership
Market Study:
1. Identify the product/ Service boundaries and determine the value proposition.
2. Conduct competition map analysis.
3. Determine to cost/ Price build up.
4. Conduct customer segmentation and product/ service positioning
Business Modeling:
1. Conduct financial projections (Capital structure, Sales forecast, Operational expenses, Payroll, Cash flow and Income statements).
2. Build business assumptions and conduct what if analysis.
3. Determine several business scenarios, and construct the optimal business model.
4. Build up business intelligence system.
Execution:
1. Determine locations and requirements
2. Staffing and recruitment.
3. Manage the required training
4. Startup operations
5. Deliver the project
Monitoring and support:
1. Conduct periodic evaluation sessions
2. Direct business to the planned track
3. Consultancy and support
Management of the Saudi Arabia fleet, commercial and government Service in collaboration with the regional service managers
• Maximizing fleet, commercial and government Service revenue throughout the kingdom
• Management of fleet, commercial and government workshops, including managing workload allocation of service personnel
• Driving process improvement and running quotations approval tracking process
• Ensure all activities meet with policies and directives issued by Group After sales Department.
• Involved technically in repair quotations
• Management of fleet and government training
• Looking for new business opportunities and design service and Maintenance offers
• Reporting directly to the executive after sales director
Master in Business Administration - Operations management The master program consists of 24 subject distributed over 3 main domains, General management topics, Business departments and operations. The master theses was about the measurement of service quality and the service gaps model.