Housing Manager
Al Nakhla Residential Resort
Total years of experience :26 years, 1 Months
* Assess and prioritize work in conjunction with the Housing Maintenance Foreman
* Supervise the maintenance management program
* Review and analyze maintenance reports and unit condition ratings
* Maintain internal controls and standards concerning maintenance and repairs
* Identify operational requirements and ensure required measures are taken
* Implement the modernization and improvement program
* Implement and administer policies and procedures
* Manage properties and programs
* Build relationships and liaise with other organizations
* Represent the LHO at local, regional, territorial and national meetings
* Respond to and manage crisis and/or emergency situations
* Access other funding opportunities and prepare proposals for funding
* Manage office procedures, ensure that filing systems are maintained
* Assess and prioritize work in conjunction with the Housing Maintenance Foreman
* Supervise the maintenance management program
* Review and analyze maintenance reports and unit condition ratings
* Maintain internal controls and standards concerning maintenance and repairs
* Identify operational requirements and ensure required measures are taken
* Implement the modernization and improvement program
* Implement and administer policies and procedures
* Manage properties and programs
* Build relationships and liaise with other organizations
* Represent the LHO at local, regional, territorial and national meetings
* Respond to and manage crisis and/or emergency situations
* Access other funding opportunities and prepare proposals for funding
* Manage office procedures, ensure that filing systems are maintained
Front Office Manager March 2013 - Till March 2015 (Al Mashreq Boutique Hotel Riyadh)
* Manage operation of the Front desk including Cashier. * Weekly schedule
* Organizing/running monthly Front Office meeting. * Training of new employees.
* Maintaining/improving training of present employees.
* Control of departmental Expenses in relation to Budge
* Management of "Due Outs" to maximize Day Rates
* Completion and accuracy of Duty Manager Reports
* Completion of weekly reports, forecast; reservations on the books
* Central Reservations information up to date
* Groups are properly blocked in advance
* Participation in Manager on Duty shifts as required.
* Providing of efficient guest service (check-out)
* Staff is properly trained
* Attitude and appearance
* Handling of Customer complaints
Front Desk Manager July 2011 - Till May 2012
(Raouche Arjaan By Rotana)
1. Manage operation of the Front desk including Cashier. Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction.
2. Review room availability status, room blockage and special requests on a daily basis through working closely with Reservations Manager and liase on all groups and FIT movements.
3. Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management.
4. Ensure that budget and cost effectiveness at the Front Desk is achieved.
5. Work with Housekeeping and Engineering on daily operations regards to guestroom status.
6. Handle guest complaints and review compliments.
7. Review Front Desk Logbook daily to monitor all activities.
8. Review all VIP room blocking.
9. Supervise and train all Front Desk staff to ensure that the best guest experience is provided.
Team Leader-Front Desk & Night on Charge (September 2010- July 2011)
Hazmieh Rotana Hotel Beirut-Lebanon
1. Receives guests in professional & friendly manner, satisfying guest expectation from arrival through to departure.
2. Maintains effective communication with all related departments to ensure smooth service delivery.
3. Supervises all front desk employees ensuring guests are received in a professional and friendly manner.
4. Deal swiftly, efficiently & sensitively to guest complaints & follows through
Night Audit (January 2010-till September 2010)
Hazmieh Rotana Hotel Beirut-Lebanon
1. Checking all the outlets vouchers & Billings
2. Checking all the payments
3. Closing night
4. Preparing the Daily Report & Competition with other Rotan properties
5. Preparing & Print all the reports for H.O.D
Guest Service Agent (July 2009-till January 2010)
Hazmieh Rotana Hotel Beirut-Lebanon
1. Checking the arrivals of the day, and assigning the rooms, prepare the Registration Card, and check if the guest has special preferences
2. Ensure that all guests receive a warm welcome upon check in.
3. Escort VIP guests to their rooms.
Ensure that all guests are advised of their room numbers and their room rates
Executive Sales & Marketing (November 2007-till Sep 2008)
Al-Siraaj Furnished Suites. (Hotel Service) Doha-Qatar
✓ Sales & Marketing.
✓ Dealing with companies.
✓ Responsible for all reservations & confirmations for 3 furnished apartments.
✓ Responsible for front office for 3 furnished apartment.
✓ Follow up the payments & companies' covering letters.
✓ Contact direct with all clients.
✓ Reporting direct to General Manager.
Front Office Technician (2002- 2007)
InterContinental Le Vendome Beirut
✓ Reception & cashier
✓ Working as a Receptionist
✓ Checking the arrivals of the day, and assigning the rooms, prepare the Registration Card, and check if the guest has special preferences
✓ Ensure that all guests receive a warm welcome upon check in.
✓ Escort VIP guests to their rooms.
✓ Ensure that all guests are advised of their room numbers and their room rates.
✓ Handle complaints with immediate action and thorough follow-up.
✓ Make necessary arrangements for group and crew check in.
✓ Act as sales person in order to maximize room revenue.
✓ Maintain appropriate standards for proper conduct, dress, hygiene, uniforms, appearance, posture and wears nameplate at all times
Front Office Bell Boy and Airport Representative (1998 - 2002)
InterContinental Le Vendome Beirut
✓ Handle guest's needs, inquiries and requests promptly.
✓ Handling guest's luggage and storage.
✓ Preparing reports for each room entry for delivery.
✓ Checking what's in town in terms of events, concerts, exhibitions, functions, matches, to enlighten the guests in case they need guidance.
✓ Calling the guest by his name from the time he checks in to let him feel that our aim is the guest recognition.
✓ Handling the outside restaurants, night clubs booking, also trying at all times to up sell the in house outlets to maximize the revenue.
✓ Following up the guests from the time they book for their flight details in order to meet them at the airport.
Escorting guests from the airport and doing the: in room check in.
Front Office Bell Boy (1996 - 1997)
The Lancaster Golden Tulip Beirut (Opening)
✓ Handle guest's needs, inquiries and requests promptly.
✓ Handling guest's luggage and storage.
✓ Preparing reports for each room entry for delivery.
Summary Of Qualification Knowledge with: Fidelio - PMS - Opera - Microsoft Office & Internet.
National college: ( 1989-1990) Obtained degree: Science experimental Baccalaureate