HR Senior Director
CCC by stc
Total years of experience :21 years, 10 Months
-Participation develops organization strategies by identifying and researching human resources issues. Through working closely with Management & Employees.
- Participation the responsible with HR AVP for all HR functions, including: Strategic planning, organizational development.
- Talent Management, Personal Services & HR Operations.
- HR Payroll & Payment Management.
- MIS & Data Management
- Provides HR Policy guidance and interpretation.
- Ensuring that the business is legally compliant in all its.
- Advise managers on organizational policy matters & recommend needed changes.
- Ensuring that the company’s internal HR policies keep pace with the changing legislative landscape.
- Created new compensation structure that improved employee morale and boosted performance.
- Ability to communicate clearly at all levels within a multi-cultural environment.
- In charge of all HR operation processes & activities.
- Managing an effective employee performance review system.
- Managing a team of over 14 HR staff. Providing services to around 1000 employees.
- Executing company-wide HR initiatives.
- Updating current and designing new recruiting procedures.
- Operationalizing, integrating and delivering HR processes, projects, and change.
- In charge of all recruitment, selection and induction activity for both permanent and temporary staff.
- New hires Training & HR Orientation
- Implementing talent acquisition strategies.
- Participation the responsible with HR manger for all HR functions, including: Strategic planning, organizational development.
- Responsible for Talent acquisition& staffing, training, benefits administration, Employee Relations, Management Development, and Performance Management.
- Member of Investigation Committee.
- Advise leadership team on all HR issues.
- Lead HR Teams in west & south region (HRIS Team, recruitment Team, Personal Service Team, Payroll Team).
- Identified and designed a strong leadership training program to develop and enhance the management skills of group leads and supervisors.
- Developed databases to track safety data, employee reviews, counseling’s and applicants.
- Ensure compliance with the rules of the Labor Saudi Ministry.
- Maintains personnel files in compliance with applicable legal requirements.
- Keeps employee records up-to-date by processing employee status changes in timely fashion.
- Maintains listing of approved foundation positions along with assigned salary grade levels.
- Processes personnel action forms and ensures proper approvals; disseminates approved forms.
- Maintains budget spreadsheet that includes salaries, payroll taxes and fringe allowances.
- Prepares paperwork required to place employees on payroll and establishes personnel file.
- Assists in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks.
- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 2000 Calls in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Lead Customer Service team of 12.
- Participation the responsible with Director of Customer Services improve the customer experience.
- Participation the responsible with Director of Customer Services improve Internal work environment
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