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تم إلغاء حظر المستخدم بنجاح
عبدالخالق عبدالرحمن الغامدي, HR Senior ‎Director ‎

عبدالخالق عبدالرحمن الغامدي

HR Senior ‎Director ‎·CCC ‎by ‎stc

المملكة العربية السعودية

بكالوريوس, Bachelor of Science in Management (Political Science)

الخبرة العملية

مجموع سنوات الخبرة: 23 سنوات, 11 أشهر

HR Senior ‎Director ‎

مارس 2016 - حتى الآن

CCC ‎by ‎stc

الرياض، المملكة العربية السعودية

مارس 2016 - حتى الآن

-Participation develops organization strategies by identifying and researching human resources issues. Through working closely with Management & Employees.
- Participation the responsible with HR AVP for all HR functions, including: Strategic planning, organizational development.
- Talent Management, Personal Services & HR Operations.
- HR Payroll & Payment Management.
- MIS & Data Management
- Provides HR Policy guidance and interpretation.
- Ensuring that the business is legally compliant in all its.
- Advise managers on organizational policy matters & recommend needed changes.
- Ensuring that the company’s internal HR policies keep pace with the changing legislative landscape.
- Created new compensation structure that improved employee morale and boosted performance.
- Ability to communicate clearly at all levels within a multi-cultural environment.
- In charge of all HR operation processes & activities.
- Managing an effective employee performance review system.
- Managing a team of over 14 HR staff. Providing services to around 1000 employees.
- Executing company-wide HR initiatives.
- Updating current and designing new recruiting procedures.
- Operationalizing, integrating and delivering HR processes, projects, and change.
- In charge of all recruitment, selection and induction activity for both permanent and temporary staff.
- New hires Training & HR Orientation
- Implementing talent acquisition strategies.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الموارد البشرية والتوظيف

HR Assistant Manager

أبريل 2013 - مارس 2016

Contact Center Co.

جدة، المملكة العربية السعودية

أبريل 2013 - مارس 2016

- Participation the responsible with HR manger for all HR functions, including: Strategic planning, organizational development.
- Responsible for Talent acquisition& staffing, training, benefits administration, Employee Relations, Management Development, and Performance Management.
- Member of Investigation Committee.
- Advise leadership team on all HR issues.
- Lead HR Teams in west & south region (HRIS Team, recruitment Team, Personal Service Team, Payroll Team).
- Identified and designed a strong leadership training program to develop and enhance the management skills of group leads and supervisors.
- Developed databases to track safety data, employee reviews, counseling’s and applicants.
- Ensure compliance with the rules of the Labor Saudi Ministry.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الموارد البشرية والتوظيف

HR Specialist

مارس 2011 - مارس 2013

Contact Center Co.

جدة، المملكة العربية السعودية

مارس 2011 - مارس 2013

- Maintains personnel files in compliance with applicable legal requirements.
- Keeps employee records up-to-date by processing employee status changes in timely fashion.
- Maintains listing of approved foundation positions along with assigned salary grade levels.
- Processes personnel action forms and ensures proper approvals; disseminates approved forms.
- Maintains budget spreadsheet that includes salaries, payroll taxes and fringe allowances.
- Prepares paperwork required to place employees on payroll and establishes personnel file.
- Assists in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الموارد البشرية والتوظيف

customer service Team Leader

يوليو 2002 - فبراير 2011

STC

جدة، المملكة العربية السعودية

يوليو 2002 - فبراير 2011

- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 2000 Calls in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Lead Customer Service team of 12.
- Participation the responsible with Director of Customer Services improve the customer experience.
- Participation the responsible with Director of Customer Services improve Internal work environment

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

KING ABDULAZIZ UNIVERSITY

يونيو 2006

يونيو 2006

بكالوريوس، Bachelor of Science in Management (Political Science)

المملكة العربية السعودية

المعدل التراكمي (نقاط): 3.13 من 5

المعدل التراكمي (نقاط): 3.13 من 5

Skills

Decision Making Skills
Expert
Decision Making Skills
Expert
Leadership Capabilities
Expert
Leadership Capabilities
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Oracle HR
Expert
Oracle HR
Expert
Project Server
Expert
Project Server
Expert
HR functions
Expert
HR functions
Expert
HR MIS
Expert
HR MIS
Expert
Decision Making
Expert
Decision Making
Expert
Working under pressure
Expert
Working under pressure
Expert
Conflict and Grievance Management
Expert
Conflict and Grievance Management
Expert
Problems Solving
Expert
Problems Solving
Expert
Leadership skills
Expert
Leadership skills
Expert
Manage discussions
Expert
Manage discussions
Expert
Manage meetings
Expert
Manage meetings
Expert
MS Office Suite and Internet.
Expert
MS Office Suite and Internet.
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Human Resources Management
Expert
Human Resources Management
Expert
Employee relations
Expert
Employee relations
Expert
Performance Management
Expert
Performance Management
Expert
Talent Management
Expert
Talent Management
Expert
Project Management
Expert
Project Management
Expert
Planning & Recruitment
Expert
Planning & Recruitment
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Team Building
Expert
Team Building
Expert
Effective communication
Expert
Effective communication
Expert
Making Important Decisions
Expert
Making Important Decisions
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Leadership Capabilities
Expert
Leadership Capabilities
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Oracle HR
Expert
Oracle HR
Expert
Project Server
Expert
Project Server
Expert

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية

متمرّس

العربية

متمرّس

التدريب و الشهادات

الشهادات
DHRM
MHR
IPHR
DUR ALRWOA
Jan 2013 - Jan 2013

التدريب
SHRM-SCP
Morgan International
Feb 2018

الهوايات والاهتمامات

Reading
Walking