Customers Services Representative Csr
UNB
Total des années d'expérience :9 years, 8 Mois
-Customer service at contact center (Union National Bank UAE): start 16/08/2015 to Present:
1) Customer service through online banking / Phone, get customer problems solve and keep good feed back.
2) Handling the problems efficient and fast absorbing customer anger.
3) Mange with the bank staff to act as one team and direct the customer to the concerned department.
5) Work on promoting bank Facilities and alternative channels.
6) Respond to customer inquiry through online, through emails or call outbound.
7) Provide after sales services.
8) Do the Admin work for Credit Card (CNCT) report calling customers and confirming the transaction assisting fraud guard team.
9) Hold meeting with team leader for review the target and what have been achieved.
1- Preparing car loans for staff (documentation and legibility of the staff -pledging letters and unpledged 2- Handel help desk for (ask HR) help staff in update information on system or any inquiries related to HR manual and policies.
3- EOS recoveries for education claims - car loans.