PMWEB Technical Lead
Apple
مجموع سنوات الخبرة :26 years, 5 أشهر
• Led a cross-functional team that automated PMWeb UAT, developed automation scripts, verified deliverables, conducted
regression and performance tests, and accelerated new releases to production.
• Increased test cases by 64%, test scenarios by 55%, and achieved 85% UAT automation coverage.
• Created a new UAT automation roadmap, recurring test plan, risk mitigation, QC measures, and analytical dashboard.
• Utilized engineering expertise to create 242 new test cases and 93 scenarios, reviewed test scripts, submitted automation project
status reports to leadership, and provided technical support to the team serving Apple staff.
• Collaborated with peers to support SQL server Jobs, T-SQL, SSRS, shell scripting, security patches, integrations, asset
management, infrastructure upgrades, streamlined ITIL workflows, and pilot projects to enhance efficiency.
• Abstract technical details that can be effectively interconnected by different spectators at varying levels using automation trackers.
• Cross-regional coordination with the offshore Apple team throughout flexible hours and late/early meetings/phone calls.
• Led cross-functional teams in large-scale complex transformation projects of major construction programs to entirely restructure and digitize PMO processes and asset management using PMWeb, including installation of 2 fully loaded PMWeb, configuration, security, integration, migration, documentation, hybrid methodology, and training.
• 1st: Managed restructuring and digitizing six-year global class program with 88+ core processes, 250+ reports and templates, 6 Construction Gateways, 250+ users, 8 Main consultants, 370 contractors, Oracle P6, PCM, SharePoint integration for 275+ active capital projects, pilot projects, 4 level dashboard (550+ multi-level reports) managed by WSP and 4M documents migration in 2nd phase. Created three master training manuals, 20 system blueprints, and a system block diagram, delivered OWASP and supper user training, and reduced General Engineering Contractor (GEC) status reports by one click instead of 15 days.
• 2nd: Collaborated with local government consultants to restructure and digitize HMC PMO 40 core processes, 110+ capital projects, 80 templates and reports, 7 Construction Gateways, dashboard (250+ multi-level reports), Assets, and maintenance (400 buildings). Increasing Client team knowledge by utilizing train-the-trainer methodology, two pilot projects, building a learning dashboard with 140 training gateway manuals, six system blueprints, security architecture, pilot projects, Implementing a cost-efficient Integration with Oracle® EBS supply chain module-PO, rollout phase, and training 80+ users.
• 3rd: Assisted in developing an Android PMIS native app integrated with PMWeb and Time-Lapse system live job site monitoring.
• Developed a comprehensive PMP, project tracks, WBS, sprints backlog, implementation tracker, status and progress reports, and robust documentation in alignment with ISO9001. Led kick-off meetings, presentations, gap analysis, impact analysis, daily review, escalation CAB meetings, RAID, EVM, EOT, OWASP, QC, issues, risk mitigation, and built appropriate project artifacts/processes.
• Translating business process needs into functional and technical requirements, documenting them, traveling to project sites, working flexible hours meetings/phone calls, and attending remote meetings with other offshore consultants.
• Reduced stakeholder's change resistance by applying the Train The Trainer, walkthrough, and leadership meeting presentations.
• Led Intermec/Honeywell handheld supply chain solutions and asset management implementation. This involved installing 150+ handheld readers, migration, 6+ supply chain management portals, and van printers for sales reps.
• Developed training materials, trained 30+ super users, and provided incident support. Assisted in integrating backend SQL server databases with ESCALA and Oracle EBS.
PAAET ISO 9001:2008: Leading certified quality auditors to help PAAET become an ISO 9001:2008 certified, audit & document business processes, forms, KPI, Quality Manual, implementation and training. Obtain PAAET Administrative and financial sector the ISO 9001: 2008. Develop and document 155+ business processes, input and output forms, KPI & Policies and eight department’s interface. Implementation of corrective actions to address the root causes responsible for any deviation for service provided. Create new Quality control & assurance units plus quality manual and procedures. Increase customer satisfaction. Train 80 employees. Monitoring, measurement and analysis processes through the development of performance indicators to measure each process. Build process KPI dashboard and Improved PAAT performance 85%. Reduced business process duplication and wasted work effort and increase department integrity. Provide consultation to IT in converting output processes in BPM SharePoint, and ACM.
• Led a cross-functional team (Functional/Tech) to deliver multiple transformation projects for a semi-government agency (Airline).
• 1st: Provided centralized HR management across several head office and airport branches using SAP HCM, installed 71 Fingerprint devices & related networking and infrastructure, and digitized 20 HR processes by IBM BPM Plenary integrated with PA Module.
• 2nd: Migrated 20 years' worth of data for 4, 500 employees to SAP HCM from Oracle to DB2.
• 3rd: Migrated the data center (70 old Intel servers + 300 machines, AS400), upgrading all existing solutions, applications, technology, and related infrastructure to PureFlex, AIX, and installed HR Self-services Kiosk machines.
• 4th: Developed 18 bidirectional complex integrations using IBM Cast-Iron.
• 5th: JD Edwards 6.0 to 9.1 migration for 130 cabinet cruises and integration with SAP HCM.
• Improved HR activities accuracy to monitor staff attended hours against a planned schedule, quick payroll slip, rosters of the activity /daily and weekly contract hours of flight pilots, attendants and engineers, and others across multiple sites, and training 85+ users.
• Follow-up baseline impact, SAP system blueprints, validation, UAT sessions, cut-off, DR test, release changes, change control policy, training, onsite support after going live, and daily IBM incident, problem, and event management.
• Improved the new service catalog by adding new program content and a new certification track, retiring certain services, and training the sales department to market each new benefit.
• Increased income by 30% in the first quarter and 50% in the second quarter by building a rigid consultant timetable to manage their daily hours, balance consultant location and time, build knowledge transfer between consultants and outsource some consultant services to reduce cost.
• Built strong relationships with clients, provided unique services, helped increase sales by 10% overall for special customized courses, and increased decision-maker confidence in consultant services by devising development workshops that featured customized course material and exercises for different levels of candidates.
• Increased service quality and helped win new training tenders and new government clients after creating different technical courses covering MCPD, MOS, MCSE, Archiving, SharePoint 2010 administration, developer, InfoPath 2010 for all levels, and MS Project 2010 while ensuring the quality of the training related to ISO and other standards.
• Training the sales department and management to market to the government and large corporate customers while developing needed capabilities to increase business production.
• Provided consultancy services in implementing PMI, ITIL & TOGAF, SOA, and EA while helping to write most of the technical aspects of tenders. Helped build new marketing plans to increase business income.
• Led a group of certified consultants to provide quality consultation services concerning security, CCTV, intruder systems, PTZ cameras, barriers, IP cameras, fingerprint scanners, T&A solutions, access control, and luggage x-rays, as well as mechanical, electrical, civil, connectivity, and networking infrastructure. Serve as the main contact with external security technology vendors while managing vendor relationships and service contracts and recommending updates to service plans, warranty updates, contracts, SLAs, OLAs, and service processes.
• Prioritizing multiple tasks while meeting deadlines and managing the costs, time, cost, needed resources, outsourcing, and project teams from other departments.
• Security Maintenance (KNPC sites across Kuwait): Increased maintenance services performance by up to 40%, cut waste transportation, and increased KNPC satisfaction by delivering a 50-site SLA encompassing spare parts, pre-emptive maintenance, and support as well as civil, electrical & mechanical works to ensure new and old components have high availability, maintainability, and reliability. Cut resource utilization needs by 20% while meeting the KNPC availability requirement after developing a new service desk plan.
• CCTV, Kuwait Municipality (Baladia): Increased site security and reduced incidents of stolen cars and other expensive equipment while enabling Baladia to cover all 12 buildings instead of just HQ by managing the resources, scope, requirements, and plans for a program to deliver maximum security via 200 CCTV cameras, 12 X-ray checkpoints, DVRs, civil works and appropriate training. Overcame a lack of civil, mechanical, and fiber-optic cabling connectivity by outsourcing to a third party while redrawing the site map for maximum efficiency.
• T&A System (Kuwait Government MOI): Reduced costs, centralized attendance data, and delivered a 20% annual ROI from employee deductions by analyzing and supplying a full-time attendance solution for 750 employees in three branches, including the installation of all fingerprint machines, servers and related infrastructure as well as training and support to autonomously manage attendance.
• Top Guard System (Kuwait Government MOI): Reduced 99% of intruders in the security tour area, improved border checkpoint accuracy and security, and increased MOI officer performance to 85% by installing Group 4 security reader equipment for all checkpoints and the main control room as well as client/server software for data collection and training and support. Overcame Arabic vs. English language difficulties by inventing a new system to work in parallel with the existing reader
• Optimised construction project delivery from early planning through the construction completion phase by implementing building information modeling (BIM) process technology for a key government ministry, including all aspects of the initial tender and test infrastructure.
• Managing concurrent high technology projects across their full life cycles while developing strategic plans, reports, KPI standards, and dashboards for top management to manage all IT projects.
• Prepared research and technical feasibility studies of IT projects, including documentation of specifications for all implementation aspects, and developed different RFPs.
• Helped upgrade a data center used by 10 construction and infrastructure ministry sectors (3500 active users) with virtualization technology, hardware, software, and management tools for 61 servers.
• Helped design the strategic services, service plans, service models, operation processes, and transition, including full integration with best practices.
• Developed all processes to manage in-house projects and policies according to existing government regulations.
• Building strategic IT plans as well as in-house and external portals and systems (inventory, e-basket, packet control, POS, IVR, vouchering system, prepaid card systems, Recruitment, Time Management system, Micro projects, INSSEF, prepaid system, and scholarships).
• Built data centers with full infrastructure, including networking, servers, UPS, storage, virus protection, backup, and virtual DR sites. Designed network security, including database integrity policies/procedures and compliance with industry standards. Managed IT staff and supported and helped desk processes and SLAs.
• Micro Projects Portal: Reduced installment payment delays from 22% to a 0-2% standard accepted target delay, increased collection staff data entry performance to 98% from 50%, and also provided online balance statements for each beneficiary, dashboards with different financial KPIs for partners and investors from different banks by creating a multi-branch portal for daily loans, installments, payment, beneficiary information, and other financial information using multiple languages and currencies. Also, it cut transfer data delays from FTP to live data and integrated the system with other financial, inventory, and donation systems by joining all global staff to share knowledge and training.
• INSSEF Portal: Increased performance by 50% and grew client numbers by building a social security system portal to track all beneficiary pension plans in Malaysia and Indonesia for the INSSEF company, which later bought Moamalat Bank. Integrate the different institutional systems to work together, including security measures, multiple languages, and dashboards with appropriate KPIs.
• Online Inventory System: Increased overall sales by 30% and enabled decision-makers to expand partnerships with local and external vendors by creating a complete inventory portal system integrated with the financial system to easily track all item movements and transactions, including inside and outside suppliers, point of sale (POS, store control, production, reporting, CRM), and sub-contractor representatives and other vendors.
• Prepaid System: Helped the company increase sales by up to 80%, expand from 8 to 42 merchant shops, decrease IVR response from 30 seconds to 0.75 seconds, cut prepaid POS recharge time from 30 minutes to 1.5 seconds, and increase prepaid availability up to 99.9% while cutting support staff 50% with a prepaid card middleware solution based on an IVR telephone system and integrated with other mobile communication providers to provide bidirectional data transfer.
1997 - 2000 Wing Commander / Supervisor Assistance / Computer Programmer, TQEquipment Ltd. (Ministry of Defence), Kuwait
1997 Training Supervisor, Spot Training Computer Centre, Kuwait
1994 - 1997 Sales Supervisor, Al-Raed Computer Company, Kuwait
Information Technology and Computing