abdallah mansour

April 2013 till Now
• Customer Relationship Officer
• Bank name: Union National Bank UNB

Work Description / Responsibilities: ** (As Customer Relationship Officer) -- Personal Loan Finance


1- Deposit Account Documentation.

➢ Opening and closing accounts for the new and the current UNB customers.
➢ Applied for the checks books and delivered it to the customers.
➢ Applied for the ATM cards through link between the branch, Retail banking operation dep. and the card Center- and delivered it the customers.
➢ Applied for the bank statement as approved from the bank.
➢ Applied for the visa cards (prepare the contract) and delivered it to the customers.
➢ Problem solving and cases follow up with the other Departments and clients.
➢ Contacting and sending SMS and emails to the customers informing them that their cards, checks status
➢ General banking inquires and supports all customer requests.
➢ Help the customers to solve their banking problems as accounts problems, visa credit cards, ATM.

➢ Phone banking treatment.
➢ Improve customer for all bank finance (Personal loan finance, credit card and opening new accounts)
➢ Observe KYC policies and CB instruction.

2- Finance Account Documentation.


➢ Preparing finance and credit application & instruction on credit limits for approval and opening & closing.
➢ Finance accounts for Customers, Input of customer finance account details to system, ensuring proper.
➢ Completion of Forms.
➢ Reports and customer files. Issuance of bank certificates related finance products to customers.


• Egypt Market Experience

Jan, 2011 till Dec 2012
• Customer Relationship Officer
• Bank name: Commercial International Bank CIB

Work Description / Responsibilities: ** (As Customer Relationship Officer)

1- Deposit Account Documentation.

➢ Opening and closing accounts for the new and the current CIB customers.
➢ Applied for the checks books and delivered it to the customers.
➢ Applied for the ATM cards through link between the branch, Retail banking operation dep. and the card Center- and delivered it the customers.
➢ Applied for the bank statement as approved from the bank.
➢ Applied for the visa cards (prepare the contract) and delivered it to the customers.
➢ Applied for the overdraft procurers for CIB customers
➢ Problem solving and cases follow up with the other Departments and clients.
➢ Contacting and sending SMS and emails to the customers informing them that their cards, checks
➢ Books, return checks and the other certificates are available in the branch for collecting.
➢ General banking inquires and supports all customer requests.
➢ Help the customers to solve their banking problems as accounts problems, visa credit cards, ATM.

➢ Phone banking treatment.
➢ Improve customer for all bank finance (car finance, goods, and shares .etc)
➢ Observe KYC policies and CB instruction.

2- Finance Account Documentation.
➢ Preparing finance and credit application & instruction on credit limits for approval and opening & closing.
➢ Finance accounts for Customers, Input of customer finance account details to system, ensuring proper.
➢ Completion of Forms.
➢ Reports and customer files. Issuance of bank certificates related finance products to customers.

• As sales and Marketing representative and operations assistant, in SURGI-TECH co. (Elshaarani Group) based on Dubai for medical supplies the official agent of ZIMMER & LINVATEC in Middle East. (Alexandria branch).

 Orthopedic surgery assistant.
 Endoplasty and sports` injury surgery assistant.
 Medical devices for orthopedic, heart and neuro and manual instruments for endoscopic systems sales and marketing specialist.

Main Responsibilities :-

 Increase SURGI-TECH Egypt products market share.
 Monthly target (2011, 2012 Target achievement 130%).
 Daily, weekly & monthly planned visits.
 Weekly & monthly planed visits log report submitted.

Feb2008-Till Feb 2009
• Senior Sales Executive in Trust-Telecom agency of Vodafone co. for corporate sales section for Alexandria City (top achiever for last three months sequentially.


➢ Achieving territory target and over achievements.
➢ Monitoring Telesales Leads.
➢ Leading a team consisted of 5 junior sales executives.
➢ Hunting other competitor's customers Corporate & Solutions.
Other experiences

➢ I also have experience in network marketing and how to start and build new sales network from zero for 3 years and also attended a big training for the fast growing network marketing company in the world in Malaysia.