Sales Executive
city centre rotana doha hotel
Total des années d'expérience :7 years, 2 Mois
Monitoring leads through an accurate follow-up process in order to secure bookings and generate high revenue
Issuing detailed proposals and contracts on timely manner based on clients’ requirements
Demonstrating and presenting products.
Establishing new business.
Attending trade exhibitions, conferences and meetings.
Maintaining accurate check-in / check-out and ensuring the reservation process is done properly
Upselling additional facilities and services
Running daily reports and checking reservations’ accuracy:
VIP arrivals, special requests...
Monitoring cash float and maintaining updated records of
bookings and payments.
Confirming group reservations and arranging personalized
services for VIPs, VVIPs and events’ attendees.
Handling the guests’ complaints and concerns and resolving
their issues in a timely manner.
Shadowing on credit limit reports
Preparing welcome collaterals: room service menus, area
descriptions...
Providing necessary information about amenities, outlets
and venues
Anticipating guest needs and building long-term
relationships with customers
Handle the guests’ complaints and concerns and resolve their
issue in a timely manner.
Customer Service and Room Reservation
•Handling Cash and currency change
•Auditing the rooms cleanliness and rooms set up