Central Operation Manager
M. H. Alshaya Company - Qatar
Total years of experience :29 years, 6 Months
I’m looking after 3 countries with more than 50 outlets including 13 well-known brands (The Cheesecake Factory, Texas Roadhouse, P.F.Changs, Shake Shack, Asha’s, Pizza Express, Katsuya, Pinkberry, Bridgewater Chocolate), I had been part of the opening team in several malls across the region and I’m responsible for the development and maintenance of relationships with local authorities and the development of food specific process and procedures, I ensure compliance with general & food specific regulations especially the health and safety related topics in order to protect M.H.Alshaya name and reputation
I provided field operational support to all brands in the food division as well drive consistent execution of company standard operating procedures.
Manage 2 International Brands, with total of 4 outlets and 100 staff. Reporting directly to the operation manager, coordinate and be a part of the supporting departments, supervise achievement of business and performance plan.
.Operation Systems, and store layout
.Marketing calendar & Business Planning
.Cost / Financial Management
.Quality Control
.Policy and Procedure Creation
.Human Resources
.Customer Service & Satisfaction
.Managing Training & Development Plan
Directly supervise Top 21 Restaurant - southern hemisphere fine dining
Restaurant-bar-Banquet, with capacity of 200guest.
. Part of the hotel opening team
. Promoted to Chief Steward, controlling 4 restaurants and Banquet stewarding
operation, utensils control management. Implement the Health and safety
guidelines to the stewarding department.
. Orchestrated teamwork and communication between different departments to
ensure guest satisfaction and improved quality.
. Manage training planning, development, operating guidelines.
. Assist the manager to track and evaluate the daily operation.
. Monitor customer service levels, employee performance, and labor costs.
. Perform as training coordinator for the F&B department.
. Member of the hotel opening team.
Offer the highest standards in product comfort and services.
Please all people all the time especially international business and leisure travelers.
Achieving innovative products, Buffet Layout, rooms set up
Embrace all forms of communication.
Waiter - La Terrazza - Italian restaurant
Captain - Au Bar - Snack and Bar
Headwaiter - Mitchiko - Japanese Restaurant
Head Waiter - Nautica Beach - Oriental fish market.