Sr. IS/IT Technical Specialist
Nestlé Purina Pet Care
مجموع سنوات الخبرة :13 years, 4 أشهر
Accountable for the technological landscape of both manufacturing and distribution environments of all the Purina Distribution Centers in the Canadian market. Defined / executed IT strategies to maximize the return on technical investment by Nestle.
* Ensured alignment of senior leaders across all Canadian manufacturing and distribution sites to long-term IT-related vision thereby supporting the strategic business direction of Nestlé.
* Merged support processes and infrastructure for 3 geographically disparate sites into a single consolidated location which reduced annual CAPEX and OPEX requirements by over 35% and increased customer satisfaction
* Saved over $100K through innovative thinking during campus separation project through eliminating the requirement of building an additional datacenter by way of existing infrastructure and cloud solutions
* Increased average customer service rating by 2%, 5%, 4% in successive years by ensuring high availability of all information and technology services in manufacturing and distribution environments within the Canadian market
* Developed strategic goals based upon organizational requirements; formulated standard operating procedures and plans to meet priorities; efficiently managed national Life Cycle Replacement effort to ensure zero downtime
* Performed Research, validation, testing and implementing of Software Platforms. Established plans of action for improvement(s) to service(s) and created SOPs and custom scripts to improve resolution time for reoccurring issues.
* Designed and implemented preliminary security drafts for Internet, acceptable use, Anti-Virus, data retention, email, archiving, and SQL database backups
* Extensive knowledge of overall IT functions and business operations, policies and practices. Managed internal and external relations at various organizational levels. Leveraged SAP for day to day purchase operations, and end to end Purchase to Pay knowledge to facilitate and resolve supplier issues. 5+ years of hands-on experience in server/desktop operations, system administration, system security, and network security
* Professional working knowledge of Authentication/Authorization technologies, secure passwords creation techniques, digital certificates, multi-factor authentication, federated identity, Symmetric/Asymmetric encryption/decryption and Digital Signature
* Strong working knowledge of all Information Security domains and Network including but not limited to: network protection, policies, intrusion detection/prevention, access control, incident response and CISCO Applications/Hardware; proven ability to expertly coordinate technical vulnerability assessments and/or external/internal audits
* Winner of the ‘5 Talls’ award (Purina’s highest accolade) for business efficiency improvement
A focal point within the Organization, responsible for Database administration, incident response, investigating, analyzing and managing the automation of functions. Executing Tier III operational assistance and providing operational support, advisory services and assistance to the organization physically and remotely.
* Wrote, designed, Restructured, improved and produced multiple PowerShell scripts, Active Directory (AD) permissions, and database(s) that maintain security, evolve and/or enable tasks to be completed in a timely manner
* Administrated and Maintained logs with Detailed Documentation related to Database functions, backup, and disaster recovery.
* Administered and Maintained the Microsoft Exchange Server using PowerShell and Microsoft Exchange Web Console.
* Designed, produced and maintained an SQL database for asset inventory tracking. Reducing the amount of time required to track equipment and assets.
* Developed a ticketing solution in Visual C++/SQL which was used as the foundation for a launch of a real time
security monitoring solution.
Trained, Developed and directed retail sales team of 20 employees. Oversaw client relations, new account development, and customer service. Supervised administrative functions and operations. Conducted and managed ongoing staff development and personal growth planning for the team.
* Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
* Executed daily operations of sales reports and employee evaluations
* Trained and managed 20 sales employees and achieved significant improvements in their productivity
* Monitored Customer Preferences to determine focus of sales efforts
* Conferred and consulted with Department heads to plan advertising services and to secure information on equipment and customer specifications
* Reviewed operational records and reports to project sales and determined profitability
* Researched and recommended new sales strategies to maximize sales potential and to further increase profitably
* Strategically planned and favorably managed both capital and expense IT budgets for all Canadian manufacturing and distribution center sites