عبدالرحمن الحاج

Planned and executed complete travel itineraries, including flights, hotel bookings, ground
transportation, and visa applications.
Handled airline reservations, ticketing, reissues, and refunds using the Amadeus GDS, with full
compliance under IATA regulations.
Negotiated and coordinated with global suppliers, including direct hotel contracts and preferred
airline partnerships.
Managed B2B systems and platforms to source the best travel solutions at competitive rates.
Delivered premium customer service, ensuring personalized and hassle-free experiences forVIP and
high-profile clients.
Oversaw all aspects oftrip logistics, including resolving travel disruptions, special requests, and last
minute changes with precision.

As an HR Staff Travel Senior Officer at Royal Jordanian Airlines, I was responsible for managing and
coordinating travel arrangements for company staff, ensuring adherence to corporate travel policies and
optimizing travel schedules. I collaborated closely with HR and various departments to support employee
mobility, providing seamless travel solutions and addressing travel-related issues efficiently. Additionally,
I played a key role in tracking and managing travel budgets, processing travel-related expenses, and
ensuring compliance with company guidelines.

During my month-long tenure as a Reservations Sales Specialist at the travel agency, I gained experience
in assisting customers with booking travel arrangements, providing personalized recommendations, and
ensuring a smooth booking process. I honed my skills in customer service, communication, and attention to
detail, contributing to the agencys operations in a short but valuable timeframe.

Assisted passengers with flight bookings, changes, and cancellations, ensuring timely and accurate
service.
Gained proficiency in the Amadeus system, facilitating efficient reservation and ticketing processes.
Delivered high-quality customer service, responding to inquiries and resolving issues to ensure customer
satisfaction.
Worked closely with the operations team to manage and update booking information for optimal flight
scheduling.