General Manager - KSA & BAHRAIN
Multi trend
Total years of experience :25 years, 8 Months
GENERAL MANAGER - KSA & BAHRAIN
LSH COMPANY - Kuwait (Is the flagship share holding company of multi trend international and Al Rifai through multiple retail formats in the food & fashion industry. LSH Company was set up to lead Al Homaizi group’s foray into organized retail. Since its inception in 2011, LSH Holding Company has already grown into an organization that caters to thousands of customers across the Food and Fashion business/Market)
• Set tools and objectives for department or unit.
• Develop budgets and ensure department adheres to it.
• Participate in developing policies and procedures.
• Manage staff.
• Hire, train, and terminate workers as needed.
• Determine salary brackets.
• Handle employee relations.
• Attend and preside over meetings.
• Maintain employee records.
• Manage and direct overall operations.
• Set goals for each department.
• Clearly communicate goals to department heads.
• Measure the success of each department.
• Manage support staff.
• Delegate responsibility.
• Generate and present reports on departmental goals.
• Participate in seminars and conferences.
• Motivate and encourage employees.
• Participate in lead generation and business development.
• Ensure high customer and client satisfaction.
• Solicit customer feedback.
• Ensure inventory is stocked and consistently replenished.
• Promote company's mission and values.
• Set district and regional goals
• Create partnerships and liaisons to achieve outstanding results in national/ local sales.
• Develop innovative strategies to explain and illustrate major product benefits.
• Allocate corporate resources maintaining cost effectiveness, displaying creativity, and utilizing initiative to realize company goals.
• Delivered an increase in account referrals. Maintained a high conversion rate based on each individual customer’s criteria.
• Achieved target quota for national and local sales.
• Motivate, coordinate, and lead teams to listen to customers’ needs, match needs to product benefits, and develop solutions that offer the best result for all sales team.
• Interact with merchandisers, sales agents, and accounts/ area managers to establish credibility, build rapport, and create strong working relationships.
• Use initiative and creativity to develop cost effective solutions to realize company goals.
• Discerning sense of customer need led to custom product development which generates additional revenue per year.
• Analyzed market and re-focused business environment in response to market changes.
• Dealt with all aspects of establishing and successfully operating a small business; prepared and managed budgets, maintained accounts receivables/payables, personnel hiring and training, sales and marketing, and public relations.
• Accountable for new product development, sales administration, and marketing services; structured and formalized internal functions; developed and implemented office operations, policies, and procedures.
• Negotiated agreements with suppliers and vendors that resulted in significant benefits to the business.
• Maintained compliance with all company and governmental policies and procedures.
• Managed corporate sales and marketing functions including product management, promotion, research, presales preparations, building client information and business development.
• Employed direct, aggressive campaigns to attain top market share in all FMCG categories.
• Provided field-based sales experience to strengthen national strategic and budget planning.
• Planned and implemented targeted sales activities to build and maintain business, emphasizing value-added services in a market dominated by well-capitalized competitors.
• Resolved client problems and special requests with goal of providing 100% client satisfaction.
• Interacted with individuals from clerks to top management; maintained professional rapport.
• Resurrected inactive accounts through consistent sales calls, tripling revenue in a year.
• Implemented innovations to achieve sales quotas consistently, focusing on turnaround strategies for lagging stores, achieving sales targets.
• Grew the business while significantly reducing expenses within the same period.
• Achieved target quota for sales.
• Trained newly hired account executives to facilitate creative sales strategies.
• Identified, trained and managed sales staff, and revenue grew per year.
• Developed strategies to build small regional operations to global leader in the dairy and beverage industry.
• Served as key liaison to analyze diverse markets and develop relevant promotional, public relations, and e-market capabilities for 'created and custom' products.
• Coordinated distributor relationships to expand product presence within the Kingdom.
• Implemented a continuing education program for staff members to improve skills and increase retention.
