Senior Partnerships Specialist
Merit Incentives & Giftiglobal.com
Total years of experience :3 years, 3 Months
• Worked in the UAE, Saudi Arabia, Kuwait, Qatar and Egypt on establishing partnerships with the biggest companies across the GCC and worldwide in terms of B2B, B2C and B2B2C
• Worked as an Account Manager for Visa Kuwait and as a Product Owner for Discover Global Network
• Demonstrated and enhanced employee engagement and customer loyalty services especially regarding offers concepts, Giftcards and SaaS solutions.
• Represented huge clients worldwide as a 3rd party employee such as Visa, Discover Global Network, Riyad Bank, Etihad Airways, Boubyan Bank, Mubadala, Vodafone and many more...
• Set a short term and long term strategic plans to reach organizational goals
• Researched and analyzed market place in order to deliver the best demonstration for the right business.
• Generated leads for each company
• Created intro, follow up and post meeting emails template for the partnerships team
• Created weekly/monthly reports, charts and statistics, presentations and company profile
• Participated in creating and translating company's legal contracts and official documents
• Participated in decision making for multiple departments using my creativity and expertise
• Attended online and face to face meetings on a daily basis
• Provided staff training and mystery shopping for our clients such as Visa, Discover Global Network and Flexxpay
• Attended B2B and B2C Events to represent the company.
• Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
• Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Implemented marketing strategies and techniques, increasing revenue and
customer satisfaction.
• Completed clerical tasks such as filing, copying and distributing mail.
• Assisted customers with setting up or closing accounts, completing loan
applications and signing up for new services.