Real Estate Broker
Majestic Real Estate
مجموع سنوات الخبرة :12 years, 1 أشهر
Generated new business.
Developed strategies to diagnose and solve business problems.
Prepared market surveys, conducted research on companies, and communicated with existing clients.
Shown properties to the clients.
Developed marketing and due diligence materials.
Generated leads and cold called landlords and prospective clients.
Researched commercial property details.
Worked with senior members of the team to close transactions.
Updated neighborhood, zoning texts and tax maps databases
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction
Greet clients over the phone and inquire into their purpose of calling
Listen carefully to clients and make notes of information both mentally and actually
Ask questions to determine nature of problem or query
Provide clients with the information asked for
Verify clients by asking the predefined date of birth, name and pass code questions
Provide clients with the information once verification has been established
Assist clients through online and phone banking problems
Instruct clients about security concerns regarding their accounts and online transactions
Provide clients with information on account status and check/instrument clearance
Achieve the agreed individual sales targets ensure compliance with the bank’s policies and procedures.
To build and maintain effective business relationship with customers
Promote bank retail products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets.
To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
To ensure the submitted customer applications and documentations are complete and error free
To follow up for Document discrepancies which have been approved as Deferrals
Minimize errors and act upon them for correction and re-submission if any.
To provide Sales MIS to Team Leader on regular basis.
To provide ongoing customer / market feedback to Team Leader to improve business
Collecting the daily sales reports from all the centers.
Heading the Customer Relationship Management Team in resolving all the service related issues
Building and Managing Personal Relationship with different Clients.
Handling SMS Advertising / SMS Campaigning / E-Mail Campaigning
Responsible for maintaining relationship between company and Customers .
Strong knowledge of CRM principles, techniques, and implementation
Excellent business analysis, sales, and computer skills
Skilled in handling multiple tasks and enhancing customer service processes
Excellent consulting experience and problem solving skills
Ability to identify loopholes in customer service and provide suggestions
Good customer services
Sell telecommunications products and services to both individuals and companies.
Keep abreast of current technology trends.
To be pleasing, courteous and meeting the pressures of work /deadlines.
Assisting customers effectively by solving customer disputes.
Handling customer problem & inquires and solving them then and there.
Tactfully handling confrontational or stressful interactions with the customers.
Providing the customers with new products & services and up-selling the deal.
Handling the customer complaints and forwarding it to the concern department.
Routing calls to the appropriate departments when necessary.
Following up with customers when required.
Training the new agents and dealing with their inquiries.
Creating an enthusiasm in the colleagues for the work & to be challenging.
Providing daily briefing among the staff and refreshing the knowledge.
Sell VoIP for corporate technology and communications systems.
Proficient in voice technologies and IP networking solutions
Extensive knowledge of mobile technology and related software applications
Solid understanding of next generation voice technologies and IP routing
Adept at identifying new business opportunities and implementing effective strategies
Ability to work well under pressure and maintain quality standards
Solid written and oral communications skills Experience
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