IT Manager
I'M Hungry
Total years of experience :16 years, 0 Months
•Implementation of Information Management Systems (SAP ByD, Microsoft dynamics 365, NCR Pos, Menaitech HR system, SAP Successfactors, Mobile APP, Kiosk App, …………Else )
•Align IT with the company’s corporate systems and technology roadmaps
•Lead the optimization of logical and physical architecture approaches through and understanding of evolving business needs and technology capabilities
•Promote and deliver shared infrastructure and applications to reduce costs and improve information flows; ensure that projects do not duplicate infrastructure or diverge from each other and business and IT strategies
•Manage the risks associated with infrastructure planning and/or deployment through appropriate standards and policies
•Design of Technical Documents/Guidelines/SOP's.
•Perform Regular Penetration Testing on the Web Application Servers and System Servers.
•Manage the process communicating outage and emergency activities to the organization.
•Develop employee Security awareness and skills in specific areas of expertise
•Create and communicate documented standards and practices regarding the development, application instrumentation, integration, and architecture to enable hybrid cloud and elastic-scaling system deployments
•Implementation of Information Security Management Systems (SAP ByD, Microsoft dynamics 365)
•Implementation of Information Security Management Systems (POS system NCR, ALOHA, Mobile APP)
• Putting the IT strategies and evaluating the strategy by the end of year.
• Managing a team of administrative & technical staff.
• Developing IT policies and Procedures
• Managing & Maintaining all IT Systems and infrastructure (Servers & Clients - Mail Server -Attendance Systems - Data Base Systems)
• Managing Network Connectivity between 14 branches and headquarter. (MPLS VPN, 4G)
• Managing the internal & hosted network infrastructure including: firewalls, servers, switches, IP
• Putting the IT strategies and evaluating the strategy by the end of year.
• Managing a team of administrative & technical staff.
• Developing IT policies and Procedures
• Managing & Maintaining all IT Systems and infrastructure (Servers & Clients - Mail Server -Attendance Systems - Data Base Systems)
• Managing Network Connectivity between 10 branches and headquarter. (MPLS VPN, 4G)
• Managing the internal & hosted network infrastructure including: firewalls, servers, switches, IP telephony & Collaborations systems and SAN Storage”
• Managing the delivery and implementation of IT Solutions.
• Strengthening the IT infrastructure through to implementing new technologies.
• Developing Backup Plans and procedures.
• Manage the IT budgets and expenditure on hardware and software.
•All Server applications and hardware configuration.
•Monitoring the server hardware and software status to identify any future problems.
•Rectifying the problems of server hardware and software in quickest way to avoid any un-necessary downtime in services.
•Assisting IT manager in preparation of operational and security related policies for datacenter and applications.
•Planning for disaster recovery, planning and ensuring the continuity of the services running in datacenter.
•Scheduling, monitoring and execution of backups of all the servers and applications and databases.
•Maintaining the latest application patches, service packs etc. to keep systems updated.
•Securing the backups in safe places.
•Monitoring and performance tuning of all databases.
•Backup recovery of the applications and databases in case of disasters.
•Users / Accounts and access rights creation/configurations for all the systems.
•Security and Access management for all the users in the systems.
•Documenting all the hardware and applications configurations, backup schedules, known problems, rectification methodologies and all other related information.
•Logging all the activities done inside data center on daily basis.
•Supporting the users for second level of support if requested by helpdesk supervisor
•Logging and tracking all the IT assets being used in Data center.
•Monitoring and identifying problems related to UPS and other power supply resources arranged for datacenter and assure their safety.
•Monitoring and identifying problems related to fire extinguisher systems in place for data center.
•Controlling the physical biometric Access control to datacenter.
•Assuring that all the operational and security policies of datacenter are adhered.
•Plan, design, install and maintain the company’s data network where network includes Local Area Network as well as Wide Area Network.
•Maintain and update the configuration of routers, switches, firewalls and other equipment related to network.
•Monitor the network to predict the problems in advance to avoid any un-necessary down time.
•Monitoring and ensuring the security of data network, intrusion detections, virus attach and all other means of internal and external un-authorized access.
•Monitoring, planning and ensuring the continuity of data networks.
•Documenting the configurations and designs of all the hardware and software related to networks their backup schedules, known problems, rectification methodologies and all other related information.
•Logging and tracking all the IT assets being used for network facilities of the company.
•Maintaining the network software services including but not limited to DNS and DHCP.
•Assisting IT Manager in development of network policies.
•Assuring that all the network usage is as per company’s policy.
•Apart from the main job descriptions mentioned above for Network Admin, an additional assignment he will provide backup support in case of extra load and absence of Helpdesk Administrator where it is expected to maintain 80% service level as Helpdesk Administrator when required.
Putting the IT strategies and evaluating the strategy by the end of year.
Managing a team of administrative & technical staff.
Developing IT policies and Procedures
Managing & Maintaining all IT Systems and infrastructure (Servers & Clients - Mail Server -Attendance Systems - Data Base Systems)
Manage Network Connectivity between 10 branches and headquarter. (MPLS VPN, 3G)
Managing the internal & hosted network infrastructure including: firewalls, servers, switches, IP telephony & Collaborations systems and SAN Storage”
Manage the delivery and implementation of IT Solutions.
Strengthening the IT infrastructure through to implementing new technologies.
Develop Backup Plans and procedures.
Manage the IT budgets and expenditure on hardware and software.
Quarterly Evaluating of IT department Staff and branches responsible team.
Managing IT department recruiters.
To evaluate, test, advise, train and support IT related projects.
IT Disaster recovery planning.
IT Service management life cycle Evaluation.
Review and Evaluate SLA, OLA Process.
Job Responsibilities
· Management of all relevant Branches and Head Office in application at SCM.
· Creating Reports.
· Training and technical support for all employee in application.
......................else
Worked with developing and customized the Reports, Interfaces, prepared technical design documentations
INTERFACE/CONVERSIONS:
➢ Developed Items interface Open Item Conversion to upload items into the Oracle Inventory module base tables.
➢ Developed Employee Conversion to upload the employee and its address details to Oracle HR Tables.
REPORTS:
• Developed Planned PO agreement/Releases report.
• Developed Purchas orders with receipts Report in XML.
• Developed AR transactions report in XML.
• Developed Move order report in XML
• Developed inventory adjustment report in XML
• Developed inventory transactions report in XML
• Developed item card report in XML
RESPONSIBILITIES:
• Understanding functionality and Analysis of functional requirement documents.
• Development of Technical design documents.
• Development of Source code as per functional requirements.
• Registration of Executable, Concurrent programs and Request sets.
• Functional Lead Implementation Full cycle implementation, Inventory, Purchasing.
• Understanding the business process and preparing the TE 40 test scripts for different scenarios, Prepared BR-100 document for INV, PO and OM module
• My responsibility as a Functional Consultant is to manage the complete Solution and Design related to OM according to the process flow, Configure the Inventory, Purchasing, module of Oracle apps R12
• Definition of User Matrix and creating and scheduling concurrent programs, Creating Request Sets, Request groups, users, Menus, Responsibilities and function security etc.
• Support to the users on day-to-day functional issues of ERP-Oracle for Inventory/ Purchase Order etc. and Preparation of User manual for end user.
• Create of SR, Update and Monitor on Oracle Support Site
• Training of end users.
Systems Application Developer (ERP, Other Oracle Software's)
Responsibilities:
Managing 200+ computers (includes PC, Laptops & Servers) in a LAN environment.
Provide IT support for Head Office & the 25+ locations spread across the city.
Design the complete network layout for all the new business locations.
Supervise the network deployment at the new business locations including of (Basic Routing
& Switching, Structure Cabling, I/O, Patch Panels, Racks installations & PBX).
Provide the complete IT infrastructure for the new business locations.
Maintain the connectivity between locations & head office at all times.
Resolve any technical issues occurring at various locations across the city.
Providing on-call assistance for the locations during the entire business time.
Provide support for Point of Sale application, which runs on Oracle database.
Provide training to end users on application usage.
Administer all the devices & servers in the head office data centre.
1. Specify, design, implement, integrate, and test software components.
2. Correctly estimate resource requirements and timeframes. Assess, control, and report performance against these commitments. Ensure there are "no surprises."
3. Work with other software engineers, functional areas and management in a positive, supportive, and team manner.
4. Define the Functionality, Usability, Reliability, Performance, and Supportability (FURPS) requirements of critical product components, analyze design alternatives, and make design decisions.
5. Produce technical product specifications that reflect an in depth understanding of customer and business requirements.
6. Perform risk/cost/schedule/resource/FURPS trade offs and, when needed, resolve conflicts in competing requirements.
7. Define contingency plans and make recommendations to follow these plans when necessary.
8. Prepare system and unit test plans, as well as performance, qualification and acceptance tests, and analyze these test results.
9. Provide assistance to technical support personnel on issues that escalate to the development environment.
10. Implement processes to ensure quality, productivity, and control as appropriate to the size and objectives of the project. Propose new processes to enhance effectiveness.
11. Contribute to the strategic direction of product and service offerings.
12. Be responsive and sensitive to customer issues and needs.
I'm • Certificate of Attendance supply chain implementation R12 from Hit-consulting
AGC Academy for Programming
Faculty of Commerce Banha University
TECHNICAL WORK AREAS Worked with developing and customized the Reports, Interfaces, prepared technical design documentations INTERFACE/CONVERSIONS: ➢ Developed Items interface Open Item Conversion to upload items into the Oracle Inventory module base tables. ➢ Developed Employee Conversion to upload the employee and its address details to Oracle HR Tables. REPORTS: • Developed Planned PO agreement/Releases report. • Developed Purchas orders with receipts Report in XML. • Developed AR transactions report in XML. • Developed Move order report in XML • Developed inventory adjustment report in XML • Developed inventory transactions report in XML • Developed item card report in XML RESPONSIBILITIES: • Understanding functionality and Analysis of functional requirement documents. • Development of Technical design documents. • Development of Source code as per functional requirements. • Registration of Executable, Concurrent programs and Request sets. • Functional Lead Implementation Full cycle implementation, Inventory, Purchasing. • Understanding the business process and preparing the TE 40 test scripts for different scenarios, Prepared BR-100 document for INV, PO and OM module • My responsibility as a Functional Consultant is to manage the complete Solution and Design related to OM according to the process flow, Configure the Inventory, Purchasing, module of Oracle apps R12 • Definition of User Matrix and creating and scheduling concurrent programs, Creating Request Sets, Request groups, users, Menus, Responsibilities and function security etc. • Support to the users on day-to-day functional issues of ERP-Oracle for Inventory/ Purchase Order etc. and Preparation of User manual for end user. • Create of SR, Update and Monitor on Oracle Support Site • Training of end users.