Senior Customer Service
Terrapinn Global Events and Media
مجموع سنوات الخبرة :10 years, 11 أشهر
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
with customers queries over the telephone, in writing or face to face.
•Ensure a high quality of customer service in issuance of documents like policies, endorsements, and certificates to the customers, brokers, etc. In compliance with set policies and procedures.
•Keeping up to date with all the company's products, services and procedures.
with customers queries over the telephone or in writing;
• understanding customer needs, recommending suitable products and making sales;
• processing paperwork from sales, change of customer details, closure of accounts and so on;
•Keeping up to date with all the company's products, services and procedures.
customer inquiries, complaints, billing questions and payment extension/service requests.
•Responding promptly to customer enquiries via telephone, letter, and e-mail - always in a professional & efficient manner.
•Coordinating all operation (installation, troubleshooting…) with the telephone operator representative.
•Selling Internet services and electronic products.
with complaints from customers;
•Discover and handle concerns from customers;
•Processing orders, forms, applications and requests for information.
•Catch new opportunities, special developments for products and services, collect information as well as feedback thanks to field activity and then coordinate with proper staff of the company;
•Advertise and sell products and services of the company to current and perspective customers;
•Fulfill other duties and responsibilities as assigned.
computer sciences applied to the management