Teller at CIB
Commercial International Bank
مجموع سنوات الخبرة :4 years, 10 أشهر
Commercial International Bank (June 2009 - Till Now)
Teller at CIB (CIB is one of the most successful Private Banks in Egypt)
- Teller (Responsible for Cash Deposits or withdrawals and Currency Exchange)
In addition to regular telling deposit/withdrawal functions: - Extended sales of personal loans and credit cards to prime client.
- Help customers in well understanding the bank's financial products.
Professional Experience cont.
Pyramids capital Securities brokerage firm (November 2008 - June 2009)
Account manager On-line trading department.
- Responsible for creating new accounts for new on-line trading clients.
- Support clients in fulfilling their orders online and solve problems they may encounter.
- Attract new clients to trade online.
- Explain to clients how to use online trading application.
- Provide clients with the recent news of the Egyptian economy or stock market or global news.
Vodafone Egypt (August 2008 - November 2008)
Call Center Agent in Customer Care department.
- Answer phones professionally and respond to customer inquiries.
- Research required information using available resources.
- Handle and resolve customer complaints and follow up customer calls where necessary.
- Provide customers with product and service information.
- Process orders, forms and applications.
- Complete call logs and complete call reports.
National Bank of Egypt (September 2006 - October 2006)
Training in Customer care department.
- Open new accounts for new customers.
- Advice clients with the best bank product that best meet their needs.
- Perform all the required filling and operations to ensure all bank's policies are applied.
- Promote bank's new products to all clients.
Arab Bank - Egypt (July 2006 - August 2006)
Trainee in credit Department. (Head Office)
- Assisted in filling and providing managers with needed files on time.
National Bank of Egypt (August 2005 - October 2005)
Trainee in Customer care department.
- Open new accounts for customers.
- Advice clients with the best bank product that best meet their financial needs.
- Perform all the required filling and operations to ensure all policies are applied.
- Promote bank's new products to all clients.
- Update the client's information sheet.
Enrolled Candidate for Level I on December 2012.
- B.Sc. of Commerce-English Section - Cairo University.