Service Delivery Manager
lexmark middle east
Total years of experience :4 years, 4 Months
Achievements:
▪ Ensuring the prompt and effective resolution of 100% of client concerns.
▪ Monitoring and drive performance on accounts to increase customer satisfaction. Achieved 90%+ CSAT scores
▪ Delivered exceptional pre-sales support to win many deals in Egypt such as Egypt Post - 8, 000 devices and NOSI Egypt 3, 000 Lexmark devices.
▪ Implementing best practices and innovative solutions to enhance efficiency and effectiveness.
▪ Ensuring profitable service delivery and contribute to 50% towards the overall financial performance of the region.
▪ Establishment of many service centers from A-Z for Lexmark across ME.