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Abdelghani  Arbi, Commercial Delegate & Customer Service Trainer

Abdelghani Arbi

Commercial Delegate & Customer Service Trainer·Quest International Group

Algeria

Master's degree, Economics and Business Management

Work experience

Total years of experience: 7 years, 5 months

Commercial Delegate & Customer Service Trainer

January 2023 - Present

Quest International Group

Sidi Bel Abbes, Algeria Remote

January 2023 - Present

Managed premium customer relationships and corporate accounts, ensuring strict alignment with international luxury
hospitality and service standards.
• Spearheaded advanced service recovery protocols for complex and escalated passenger grievances, successfully transforming challenging encounters into loyal brand partnerships.
• Designed and delivered comprehensive onboarding and customer care training programs for 30+ new team members,
focusing on cross-cultural communication, emotional intelligence, and premium etiquette.
• Monitored key performance indicators (KPIs) and quality assurance metrics, contributing to a 15

Company industry:
Marketing

Commercial Delegate & Customer Service Trainer

January 2023 - Present

Qi Groupe

Sidi Bel Abbes, Algeria Remote

January 2023 - Present

• Managed premium customer relationships and corporate accounts, ensuring strict alignment with international luxury
hospitality and service standards.
• Spearheaded advanced service recovery protocols for complex and escalated passenger grievances, successfully trans
forming challenging encounters into loyal brand partnerships.
• Designed and delivered comprehensive onboarding and customer care training programs for 30+ new team members,
focusing on cross-cultural communication, emotional intelligence, and premium etiquette.
• Monitored key performance indicators (KPIs) and quality assurance metrics, contributing to a 15

Company industry:
Marketing

Cashier

August 2019 - January 2023

Mont Blanc supermarket

Sidi Bel Abbes, Algeria

August 2019 - January 2023

Delivered high-efficiency, warm, and frontline service to over 200+ diverse customers daily within a high-pressure,
time-sensitive operational environment.
• Demonstrated absolute composure, rapid problem-solving, and genuine empathy while resolving point-of-sale customer
inquiries and operational bottlenecks.
• Maintained flawless transactional accuracy and strict adherence to organizational safety, hygiene, and presentation
guidelines.
• Facilitated seamless shift handovers and collaborated with team members to optimize daily operational workflow and
maximize service speed.

Company industry:
Supermarket

Frontline Customer Service Representative

January 2019 - January 2023

Supérette Mont Blanc

Sidi Bel Abbes, Algeria

January 2019 - January 2023

• Delivered high-efficiency, warm, and frontline service to over 200+ diverse customers daily within a high-pressure,
time-sensitive operational environment.
• Demonstrated absolute composure, rapid problem-solving, and genuine empathy while resolving point-of-sale customer
inquiries and operational bottlenecks.
• Maintained flawless transactional accuracy and strict adherence to organizational safety, hygiene, and presentation
guidelines.
• Facilitated seamless shift handovers and collaborated with team members to optimize daily operational workflow and
maximize service speed.

Company industry:
Supermarket

Education

University Djillali Liabes - Sidi Bel Abbes

July 2021

July 2021

Master's degree, Economics and Business Management

Algeria

University Djilali Liabès

January 2021

January 2021

Master's degree, Economics

Algeria

University Djillali Liabes - Sidi Bel Abbes

July 2019

July 2019

Bachelor's degree, Economics and Business Management

Algeria

University Djilali Liabès

January 2019

January 2019

Bachelor's degree, Business Management

Algeria

okbi ali high school

July 2016

July 2016

High school or equivalent, Sciences expérimentales

Algeria

Sidi Bel Abbès

January 2016

January 2016

High school or equivalent, Scientific Baccalaureate

Algeria

Skills

CULTURAL SENSITIVITY
Intermediate
CULTURAL SENSITIVITY
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
PUBLIC PRIVATE PARTNERSHIPS
Intermediate
PUBLIC PRIVATE PARTNERSHIPS
Intermediate
SOCIAL SKILLS
Intermediate
SOCIAL SKILLS
Intermediate

Languages

Arabic
Beginner
French
Beginner
English
Beginner
German
Beginner

Hobbies

  • Soccer