Abdelhak Moubachir

Enterprise Technical Support IT-Specialist at Dell

• Morocco - Casablanca
• My current job since May 2007

09/2009 ‐ now DELL ‐ Enterprise Technical Support Specialist‐ Casablanca‐ Morocco
• Provide technical assistance and business solutions for IT: Servers, Storage, Networking and Virtualization.
- Segment: SMB, Public and Large Enterprise customers
- Market: North Africa and Middle East Markets.
• Coordinate with internal departments (Customer care, Sales, L2/L3 support) and external (DASP, Service delivery) in the creation and maintaining of TS‐Emerging Market Team activity.
Secondary task:
• Provide assistance and training for the new built team (team Sales support analyst emerging market)

05/2007 ‐ 09/2009 DELL - DESKTOP& Notebook Technical Support Agent ‐ Level1 ‐ Casablanca‐ Morocco
• Technical support for France Belgium Switzerland markets.