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Abdelhak Moubachir, Enterprise Technical Support IT-Specialist

Abdelhak Moubachir

Enterprise Technical Support IT-Specialist·Dell

Morocco

Bachelor's degree, Enterprise management

Work experience

Total years of experience: 19 years, 1 months

Enterprise Technical Support IT-Specialist

May 2007 - Present

Dell

Casablanca, Morocco

May 2007 - Present

09/2009 ‐ now DELL ‐ Enterprise Technical Support Specialist‐ Casablanca‐ Morocco
• Provide technical assistance and business solutions for IT: Servers, Storage, Networking and Virtualization.
- Segment: SMB, Public and Large Enterprise customers
- Market: North Africa and Middle East Markets.
• Coordinate with internal departments (Customer care, Sales, L2/L3 support) and external (DASP, Service delivery) in the creation and maintaining of TS‐Emerging Market Team activity.
Secondary task:
• Provide assistance and training for the new built team (team Sales support analyst emerging market)

05/2007 ‐ 09/2009 DELL - DESKTOP& Notebook Technical Support Agent ‐ Level1 ‐ Casablanca‐ Morocco
• Technical support for France Belgium Switzerland markets.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

University economic and social sciences Hassan II Mohamadia

June 2005

June 2005

Bachelor's degree, Enterprise management

Morocco

Degree in economic sciences (Enterprise management).

Skills

L3
Expert
L3
Expert
Storage
Expert
Storage
Expert
SMB
Expert
SMB
Expert
Technical Assistance
Expert
Technical Assistance
Expert
North Africa
Expert
North Africa
Expert
CompTIA Server+
Intermediate
CompTIA Server+
Intermediate
CompTIA Network+
Beginner
CompTIA Network+
Beginner
MCTS |70‐290|
Beginner
MCTS |70‐290|
Beginner
North Africa
Expert
North Africa
Expert
Technical Assistance
Expert
Technical Assistance
Expert
SMB
Expert
SMB
Expert
Storage
Expert
Storage
Expert
L3
Expert
L3
Expert

Languages

Arabic
Expert
French
Expert
English
Intermediate